Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic
Yaneth Chavarri

Yaneth Chavarri

Doral,FL

Summary

Dynamic leader with a proven track record at Acqua Med Spa, excelling in business development and sales management. Leveraged competitive analysis and relationship building to surpass sales targets by over 30%. Expert in CRM software, enhancing customer service and operational efficiency. Skilled in mentoring teams to achieve collective success and foster enduring client relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager of Business Development and Sales

Acqua Med Spa
01.2024 - 09.2024
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
  • Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
  • Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
  • Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
  • Built diverse sales pipeline to exceed quota targets.
  • Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
  • Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.

Medical Assistant

Acqua Med Spa
12.2023 - 09.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.

Medical Receptionist

Medspa By Renaissance
12.2022 - 10.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.

Cleaning Supervisor

Home Depot
11.2021 - 12.2022
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.

Sales Manager

Hotel Tonight
10.2017 - 10.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Attended industry events and conventions to expain sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Education

Board of Cosmetology
Miami, FL
03.2022

Bachillerato -

Liceo J.J Osuna Rodriguez
Venezuela
01.2009

Skills

  • Competitive Analysis
  • Sales Presentations
  • Data-driven decision-making
  • Social Media Marketing
  • CRM software proficiency
  • Customer Service
  • Business development and planning
  • Decision-Making
  • Business Objective Analysis
  • Sales Reporting
  • Goal Setting and Achievement
  • Customer Order Management
  • Time Management
  • Budgeting and Expenditures
  • Inventory Management
  • Sales process engineering
  • Business Analytics
  • Price Structuring
  • Business Needs Assessment
  • Marketing Strategy Development
  • Customer Complaint Resolution
  • Sales Records Management
  • Operating Procedures and Policies
  • Brand Development
  • Sales Statistics Analysis
  • Rapport and relationship building
  • Account Management
  • Staff Training and Development
  • Relationship Building
  • Sales Targeting
  • Digital Sales
  • Sales coordination
  • Closing Techniques
  • Competitor Analysis
  • B to B sales
  • Territory Management
  • Promotional sales events
  • Direct Sales
  • Sales Projections
  • Customer Trend Analysis
  • Product and Service Promotion
  • Shipping and Receiving Oversight

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Freemason
  • Toastmasters
  • Association of Information Technology Professionals
  • Jaycees
  • American Medical Informatics Association
  • American Marketing Association
  • American Society of Safety Professionals
  • Rotary International
  • Lions Club
  • Society of Human Resource Management
  • Project Management Institute
  • Society of Women Engineers
  • National Association of Social Workers
  • Institute of Electrical and Electronics Engineers
  • APICS – Association for Supply Chain Management
  • American Institute of Certified Public Accountants
  • Association for Computing Machinery
  • International Council of Nurses
  • International Association of Administrative Professionals

Certification

  • Google Analytics Individual Qualification (IQ) – Google.
  • The Challenger Sale Training Course Certificate – Corporate Executive Board (CEB).
  • Certified Business Development Expert (CBDE) - Business Development University.
  • ValueSelling Framework® Practitioner Certification – ValueSelling Associates, Inc.
  • Professional Certified Marketer™(PCM)- American Marketing Association.
  • Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
  • Certified Team Performance Coach™(CTPC)- Team Coaching International.
  • Advanced Communication and Negotiation Skills Certificate – Coursera and various universities.
  • Salesforce Certified Administrator - Salesforce.
  • Master Certificate in Sales Leadership – eCornell, Cornell University's online learning platform.
  • Senior Professional in Supply Management (SPSM) - Next Level Purchasing Association.
  • Miller Heiman Group Certified Professional in Strategic Selling® and Conceptual Selling® – Miller Heiman Group.
  • Six Sigma Green Belt Certification - American Society for Quality.
  • Spin Selling Skills Certification – Huthwaite International.
  • Chartered Financial Analyst (CFA) – CFA Institute.

Languages

Spanish
Elementary

Timeline

Manager of Business Development and Sales

Acqua Med Spa
01.2024 - 09.2024

Medical Assistant

Acqua Med Spa
12.2023 - 09.2024

Medical Receptionist

Medspa By Renaissance
12.2022 - 10.2023

Cleaning Supervisor

Home Depot
11.2021 - 12.2022

Sales Manager

Hotel Tonight
10.2017 - 10.2020

Board of Cosmetology

Bachillerato -

Liceo J.J Osuna Rodriguez

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Yaneth Chavarri