YANETH E. GRAHAM
Phoenix,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Nursing Assistant
Encompass Health Rehabilitation Hospital of Scottsdale
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Elevated overall nursing quality through skillful execution of proper wound care techniques while adhering to evidence-based guidelines.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Supported needs of 20+ residents under long-term care.
Account Manager
Heart of the House
03.2023 - 11.2023
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
Certified Nursing Assistant, EKG Technician, and Bilingual Preceptor
Banner University Medical Center
10.2021 - 03.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Directly cared for patients at least 144 hours monthly to maintain currency on clinical techniques.
Pharmacy Technician
Sunwest Ltc. Pharmacy
10.2019 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Coordinated verification and filling of more than 50 daily prescriptions in a high-volume long-term care pharmacy environment.
Hiring Manager
Olympus Building Services Inc.
12.2017 - 12.2018
- Interviews and recruiting process
- Facilitates organizational development initiatives, including performance management and talent assessment
- Implements, interprets, and communicates Company policies to all employees.
- Leads new hire orientation to ensure the onboarding process is complete and complies with Company guidelines; participates in the interview, selection, and onboarding process
- Conducts investigations when complaints or concerns are brought forth; recommends follow-up actions, as necessary, and ensures all appropriate next steps are followed
- Consults with managers and supervisors regarding the development and coaching of all employees
- Prepares statistical data analyses and background material for management reports, as requested, and may provide gap analyses and recommendations as needed
- Ensures proper maintenance of confidential employee information
- Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements.
- Designed, developed, and implemented a successful recruitment process to fill more than 110 vacancies each year.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Department Manager
Walmart
01.2015 - 01.2017
- Inventory, stocking, taking orders, as a manager work under pressure, HR support
- Schedules, communicate with employees, set goals, and customer service
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Assistant Manager
INREPSA S.A
01.2013 - 06.2014
- Handled calls, and suppliers, prepared reports, and monthly inventory, made letters and orders, quotes, p and international procurement
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service
Malcolm International
02.2011 - 12.2013
- Receiving local and international calls, customer service, attending purchases, delivery, checks to suppliers, and assisting accounting department
- Payroll, Human Resources, Background checks, and weekly reports
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Implemented new quality assurance and customer service standards.
- Provided language translation services for customer service inquiries.
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
- Provided excellent customer service to subscribers and businesses.
- Interacted directly with customers and team members to maintain a high level of customer service, boosting customer service ratings by 80%.
Education
Associate of Arts - General Education
South Mountain Community College
Phoenix, AZ05.2023
Certificate of Technical Studies - Nursing Assistant
Accord Healthcare Institute
Phoenix, AZ11.2020
Some College (No Degree) - Career And Technical Education
Arizona Board of Pharmacy
Phoenix, AZSome College (No Degree) - Human Resources Management
Pima Community College
Tucson, AZBachelor of Arts - Marketing
Inter-American University of Panama
Panama, Rep Of Panama.12.2006
Bachelor of Science - Behavioral Health.
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05.2027
Skills
- Specialized training in compensation
- Organizational planning and development
- Employee relations
- Training
- Excellent organizational management skills
- Excellent written communication skills
- Teamwork and collaboration
- Bilingual
- Payroll, Human Resources Skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 26 employees in developing a project in sanitizing and prevent infections, with infection control department
Certification
- Licensed Nursing assistant.
Languages
Spanish
Native or Bilingual
Timeline
Licensed Nursing Assistant
Encompass Health Rehabilitation Hospital of Scottsdale
10.2023 - Current
Account Manager
Heart of the House
03.2023 - 11.2023
Certified Nursing Assistant, EKG Technician, and Bilingual Preceptor
Banner University Medical Center
10.2021 - 03.2023
Pharmacy Technician
Sunwest Ltc. Pharmacy
10.2019 - 01.2023
Hiring Manager
Olympus Building Services Inc.
12.2017 - 12.2018
Department Manager
Walmart
01.2015 - 01.2017
Assistant Manager
INREPSA S.A
01.2013 - 06.2014
Customer Service
Malcolm International
02.2011 - 12.2013
Bachelor of Science - Behavioral Health.
Maricopa Community Colleges, South Mountain Community College
- Licensed Nursing assistant.
Associate of Arts - General Education
South Mountain Community College
Certificate of Technical Studies - Nursing Assistant
Accord Healthcare Institute
Some College (No Degree) - Career And Technical Education
Arizona Board of Pharmacy
Some College (No Degree) - Human Resources Management
Pima Community College
Bachelor of Arts - Marketing
Inter-American University of Panama
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