Driven professional with a track record of enhancing financial and patient service processes at Orthopaedic Associates LLP. Excelled in bank reconciliation and administrative support, boosting invoice processing efficiency and patient satisfaction. Demonstrated adaptability and a commitment to quality, backed by expertise in accounts payable and exceptional communication skills.
Overview
8
8
years of professional experience
Work History
Accounting Assistant
Orthopeadic Associates LLP
03.2022 - Current
Processed insurance payments and monitor bank account daily to reconcile all income.
Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Managed high-volume invoice processing tasks while consistently meeting tight deadlines.
Expedited invoice processing with effective communication between internal departments and external vendors.
Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Input financial data and produced reports using excel.
Patient Access Representative
Memorial Hermann Hospital
05.2019 - 11.2019
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Insurance Verification Specialist
Orthopaedic Associates LLP
07.2016 - 05.2019
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Assisted patients with understanding personalized insurance coverage and benefits.
Trained new staff on current, correct insurance verification procedures.
Updated patient records with accurate, current insurance policy information.
Made contact with insurance carriers to discuss policies and individual patient benefits.