Yaneth Vazquez
Lytle
Summary
Customer service professional with extensive experience managing high volumes of calls in fast-paced environments. Proven ability to deliver exceptional service while working independently and making quick decisions. Strong problem-solving and negotiation skills, with effective communication across all organizational levels. Demonstrated excellence in listening and conveying information clearly, both orally and in writing.
Overview
11
11
years of professional experience
Work History
Dispatcher Clerk
Eagle Heating & AC
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Farmers Insurance
04.2022 - 02.2024
- Ensured customer satisfaction by addressing inquiries and providing timely assistance.
- Maintained compliance with call guidelines related to service levels and productivity.
- Educated customers regarding billing issues and payment processes.
- Resolved account discrepancies and errors promptly to enhance accuracy.
- Handled a high volume of incoming calls effectively while delivering excellent service.
Self employed
03.2022 - 02.2024
Environmental Services Housekeeper
University Health Hospital
03.2016 - 08.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Protective Services Officer
University Health Hospital
03.2016 - 08.2020
- Reduced risk of theft and property damage by implementing effective security measures such as alarm systems and key card access controls.
- Conducted thorough inspections of facilities to identify potential risks or vulnerabilities, implementing corrective actions as needed.
- Developed comprehensive security policies and procedures, promoting a secure environment throughout the organization.
- Supported event management teams by providing effective crowd control strategies.
- Utilized conflict resolution skills to de-escalate tense situations between individuals effectively while remaining calm under pressure.
Receptionist
Little Pirates Bilingual Playschool & Daycare Inc.
12.2014 - 08.2015
- Managed multiple phone lines to ensure prompt customer service responses.
- Facilitated child development through effective assistance and support.
- Resolved customer issues by employing strong problem-solving skills.
Education
High School Diploma - undefined
Lytle ISD
Lytle06.2012
Skills
- Bilingual communication
- Listening and comprehension
- Problem analysis and solving
- Customer service excellence
- Organizational abilities
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Computer proficiency
Timeline
Dispatcher Clerk
Eagle Heating & AC
03.2024 - Current
Customer Service Representative
Farmers Insurance
04.2022 - 02.2024
Self employed
03.2022 - 02.2024
Environmental Services Housekeeper
University Health Hospital
03.2016 - 08.2020
Protective Services Officer
University Health Hospital
03.2016 - 08.2020
Receptionist
Little Pirates Bilingual Playschool & Daycare Inc.
12.2014 - 08.2015
High School Diploma - undefined
Lytle ISD
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