Yanett Aguilera
Lakeland,FL
Summary
I am a versatile office assistant with expertise in customer service, leadership and office management, as well as strong communication skills. I bring extensive experience working in retail office administration and related roles. I am adept at managing accounts, keeping records organized, preparing weekly and quarterly reports as well as managing a team of 10 or more employees.
Overview
15
15
years of professional experience
Work History
Office Assistant
Ole Mexican Foods
, FL
10.2007 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed paperwork for 22 independent operators and Data entry for 5 DSD Route's.
- Supported management by processing expenses receipts and documents with consistent on-time delivery.
- Planned large-scale events such as conferences, and meetings.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Mulberry High School
Mulberry, ARSkills
- Verbal and Written Communication
- Customer Service
- Scheduling Meetings
- Mail Sorting and Distribution
- Time Management
- Organizing and Categorizing
- Microsoft Office
- Prioritizing Work
- Front Office Management
- Running Errands
- Bilingual(Spanish& English)
- Excel Spreadsheets
- Telephone Reception
Timeline
Office Assistant
Ole Mexican Foods
10.2007 - Current
Mulberry High School
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