Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanett Mendoza

Montebello,CA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

20
20
years of professional experience

Work History

Hospitality Assistant

Williams Lea
11.2023 - 10.2024
  • Maintained exacting standards of quality and performance.
  • Identified and resolved customer complaints concerning food.
  • Increased clients by carefully training staff to be accountable and motivated through hands-on training.
  • Utilized strong communication skills to effectively resolve guest issues while maintaining professionalism.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards.
  • Collaborated with management to develop new strategies for improving overall guest experience.
  • Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
  • Participated in ongoing professional development training programs to stay current on industry trends and best practices.
  • Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
  • Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
  • Cut beverage cost by effectively recommending inventory levels and cost-saving actions.

Receptionist

IBEW Local 18
01.2023 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Front Desk Associate

Hilton Long Beach
04.2016 - 11.2022
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Coordinated with housekeeping, maintenance and other property teams to handle every guest needs with professionalism and speed.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Front Desk Clerk

Doubletree By Hilton
06.2004 - 11.2014
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.

Education

High School Diploma -

Montebello Adult Schools
Montebello, CA
06.2015

Skills

*Fluent in Spanish and English

*Clear and confident telephone manner
*Ability to communicate effectively with a wide range of customers

*Proven aptitude for dealing with customer complaints
*Experience of working in a busy, inbound call center
environment
*Dealing with customers Face to Face
*Fully aware of the importance of data security
*Prospecting for sales leads
*Superb organization skills
*Multitasking – Can handle many assignments
*Ability to prioritize independently
*Decision Maker
*Project management abilities
*Accuracy and punctuality
*Willing to stretch extra hours to complete assigned
work

*Initiative and Self-Motivation

*Attention to Detail

*Problem-solving abilities

Timeline

Hospitality Assistant

Williams Lea
11.2023 - 10.2024

Receptionist

IBEW Local 18
01.2023 - 04.2023

Front Desk Associate

Hilton Long Beach
04.2016 - 11.2022

Front Desk Clerk

Doubletree By Hilton
06.2004 - 11.2014

High School Diploma -

Montebello Adult Schools

Similar Profiles

CREATE PROFILE
Yanett Mendoza