Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yanetta Demby

Houston

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Specialist

VXI
07.2024 - Current
  • Streamlined invoice processing by implementing efficient data entry and validation techniques.
  • Enhanced financial reporting accuracy with meticulous data entry and reconciliation tasks.
  • Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
  • Improved overall clinic operations by implementing new policies and procedures based on best practices.
  • Assisted in maintaining accurate medical records, ensuring confidentiality and compliance with HIPAA regulations.
  • Contributed to the development of patient education materials for better understanding of treatments and procedures.
  • Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
  • Collaborated with healthcare professionals to develop tailored care plans, improving patient outcomes.
  • Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
  • Managed prescription refill requests efficiently while adhering to medication safety guidelines.

Customer Service Representative

Iqor
03.2021 - 07.2024
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative

Maximus
01.2017 - 01.2019
  • Collaborated with local, state, and federal agencies to ensure accurate information exchange during disaster responses.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma

Kashmere High School
06.2008

MEDICAL ASSISTANT -

Everest Institute
Houston, TX
05-2011

Skills

  • Credit Card Payment Processing
  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Customer Relations
  • Call Center Operations
  • Store Maintenance
  • Time Management
  • Quality Control
  • Materials Transport
  • Microsoft Internet Explorer
  • Call Triaging
  • Refund Processing
  • Customer Relationship Management

Certification

  • TABC/Food Handler 2025
  • CFM Certified Food Manager

Timeline

Patient Specialist

VXI
07.2024 - Current

Customer Service Representative

Iqor
03.2021 - 07.2024

Customer Service Representative

Maximus
01.2017 - 01.2019

High School Diploma

Kashmere High School

MEDICAL ASSISTANT -

Everest Institute

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