YANEXI BELLIARD
Davenport,United States
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers. Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Versed in retail marketing and offering superior problem-solving skills. Promptly handles customer inquiries and maximizes satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Asurion
10.2023 - 04.2024
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Evaluated functionality and performance of software and hardware recommending improvements and solutions.
- Escalated complex issues to senior-level technicians or management.
- Conducted remote troubleshooting to diagnose software problems.
- Resolved technical issues for clients through phone and email support.
- Maintained detailed records of client interactions and issue resolutions.
- Oversaw daily performance of computer systems.
- Assisted users in password resets, account creation, and access control.
- Answered user inquiries to resolve computer software or hardware operation problems.
Customer Service Representative
Mclane Company
09.2021 - 09.2023
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved product and service issues promptly
- Completed paperwork for orders and new service actions
- Returned customer calls and responded to inquiries and complaints
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Addressed customer concerns and complaints and resolved issues promptly
- Communicated with clients over phone, email and chat platforms
- Navigated multiple systems to identify source of issue
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Prepared documentation for customer contracts and transactions.
- Processed orders and returns efficiently and accurately.
Store Associate
Wawa
02.2018 - 08.2021
- Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience
- Monitored entrance and greeted customers, remaining alert and engaged
- Processed retail sales in point-of-sale system and accurately handled monetary transactions
- Set up and tore down displays, organizing retail space with sales-enhancing product promotional materials
- Met store standards when completing customer service activities
- Merchandised, cleaned and organized store spaces
- Communicated clearly with customers and team members
- Introduced products and services to meet customers' needs
- Learned key stock and product information to answer guests' questions and assist other team members
- Stocked shelves, updated pricing and maintained inventory information
- Followed cash handling procedures when processing customer purchases
- Retrieved stock from storage areas to refill shelves
- Maintained knowledge of current sales and promotions
- Answered customer phone calls to address concerns and questions.
Education
High School Diploma -
Liberty High School
Kissimmee, FL05.2019
Skills
- Customer service
- Problem-solving
- Communication
- Product knowledge
- Multitasking
- Inbound and Outbound Calling
- Complaint resolution
- Building rapport
- Microsoft PowerPoint
- Customer Service
Timeline
Technical Support Representative
Asurion
10.2023 - 04.2024
Customer Service Representative
Mclane Company
09.2021 - 09.2023
Store Associate
Wawa
02.2018 - 08.2021
High School Diploma -
Liberty High School
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