Yanexi Marie Belliard
Amazon
Davenport,FL
7
years of professional experience
I'm a detail-oriented and dependable professional with experience in warehouse operations, customer service, retail sales, and administrative support. Additionally, skilled in inventory management, order processing, cash handling, data entry, and maintaining organized records. Also, I provide friendly, efficient service while resolving customer concerns with strong problem-solving abilities. Works effectively both independently and as part of a team to meet productivity and performance goals. Demonstrates excellent communication, time management, and multitasking skills in fast-paced environments. Dedicated to maintaining accuracy, supporting team operations, and ensuring positive customer experiences.
Work History
General Warehouse Associate
1 Year 2 Months- Managed inbound and outbound shipments, ensuring accurate processing and documentation.
- Conducted quality checks on merchandise, maintaining high standards of accuracy.
- Collaborated with team members to optimize workflow and enhance productivity.
- Led efforts to streamline packing processes, resulting in improved order fulfillment times.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated RF scanners to track merchandise and verify contents of containers.
Technical Support Representative
6 Months- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Evaluated functionality and performance of software and hardware recommending improvements and solutions.
- Escalated complex issues to senior-level technicians or management.
- Conducted remote troubleshooting to diagnose software problems.
- Resolved technical issues for clients through phone and email support.
- Maintained detailed records of client interactions and issue resolutions.
- Oversaw daily performance of computer systems.
- Assisted users in password resets, account creation, and access control.
- Answered user inquiries to resolve computer software or hardware operation problems.
Customer Service Representative
2 Years- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved product and service issues promptly
- Completed paperwork for orders and new service actions
- Returned customer calls and responded to inquiries and complaints
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Addressed customer concerns and complaints and resolved issues promptly
- Communicated with clients over phone, email and chat platforms
- Navigated multiple systems to identify source of issue
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Prepared documentation for customer contracts and transactions.
- Processed orders and returns efficiently and accurately.
Store Associate
3 Years 6 Months- Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience
- Monitored entrance and greeted customers, remaining alert and engaged
- Processed retail sales in point-of-sale system and accurately handled monetary transactions
- Set up and tore down displays, organizing retail space with sales-enhancing product promotional materials
- Met store standards when completing customer service activities
- Merchandised, cleaned and organized store spaces
- Communicated clearly with customers and team members
- Introduced products and services to meet customers' needs
- Learned key stock and product information to answer guests' questions and assist other team members
- Stocked shelves, updated pricing and maintained inventory information
- Followed cash handling procedures when processing customer purchases
- Retrieved stock from storage areas to refill shelves
- Maintained knowledge of current sales and promotions
- Answered customer phone calls to address concerns and questions.
Education
High School Diploma
Skills
Customer service
Problem-solving
Communication
Product knowledge
Multitasking
Loading and unloading
Heavy lifting
Pallet jacking
Shipping and receiving
Time management
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Timeline
General Warehouse Associate
Amazon
05.2024 - 07.2025Read More
Technical Support Representative
Asurion
10.2023 - 04.2024Read More
Customer Service Representative
Mclane Company
09.2021 - 09.2023Read More
Store Associate
Wawa
02.2018 - 08.2021Read More
Liberty High School
High School Diploma
Read More