Yanexis Alvarez
Opalocka,FL
Summary
Detailed oriented Office Manager with experience in working with teams. I prioritize my workload based on importance while still ensuring all tasks get handled efficiently.
Overview
8
8
years of professional experience
Work History
Office Manager
Miami Dade County Public Schools - Maintenance Operations
09.2022 - Current
- At Maintenance Operations I manage a team of accounting specialist to ensure prompt processing of orders and invoices for Miami Dade county Public Schools
- My responsibilities include but are not limited to: assisting my team in processing orders and invoices, creating funds reservations/ check request, communicating with a group of coordinators to ensure vendors are paid on time, and running reports for directors regarding pending orders
- My team and myself are the bridge between coordinators and buyers to ensure students, staff, and parents have proper functioning schools and facilities throughout our school system (Miami Dade County).
Patient Practice Representative
Baptist Health Medical Group – Endocrinology
04.2022 - 08.2022
- At Baptist Health Medical Group my job consisted of answering and making over 100+ calls a day
- As a patient practice representative I was the bridge between patients and their Endocrinologist
- My job allowed me to provide excellent customer service by assisting patients with scheduling appointments, accessing their chart information, updating referrals, and helping them with any needs
- My job consisted of but was not limited too checking for faces on an hourly basis, managing practice messages entering on an hourly basis, updating patient referrals, and ensuring doctors schedule was up to par.
Elementary School Assistant
Miami Dade County Public Schools- Gratigny Elementary
05.2019 - 04.2022
- At Gratigny Elementary my job consists of a multitude of tasks
- From answering the phone, handling student data, inputting student information into DSIS program and handling parents on a professional level in person amongst other tasks
- This job has taught me how to better communicate with and understand parents
- As well as how to work better at Microsoft office programs
- Due to the many different tasks being handled, multitasking skills have also been enhanced over the past few years.
Emailer
South Beach Skincare
08.2018 - 05.2019
- At South Beach Skincare my job is to answer customer questions and concerns via email
- At an average of 120 emails per 8 hour shift, emails varied from compliments to complaints
- This job helped gain speed in words per minute typed as well as how to portray myself via emails and typed communication
- I also made calls from time to time upon customers’ request which helped with my vocal skills as well.
Telephone Interviewer
University of Florida Survey Research Center
07.2017 - 10.2017
- At the UF Survey Research Center my job was to call people and interview them on certain surveys we were completing at the time
- Our surveys varied from medicaid/medicare service opinions to economic questionnaires
- This job showed me how to handle personnel’s with much more patience as well as how to encourage consumers to engage in surveys to therefore better their services.
Customer Service Representative
Dominos Customer Service Center
01.2017 - 08.2017
- At the customer service center my job was to take peoples orders and make sure that every detail for their order gets noted
- I help customers with questions and concerns and also handle customer complaints
- My job as a CSR has given me much more knowledge on how to speak with customers over the phone and how to handle different customer situations.
CSR, Cashier
Domino’s Pizza
09.2016 - 12.2016
- My job at Domino's Pizza consisted of working on oven by making sure every order was perfect and that customers were receiving what they ordered for
- I also cleaned and made sure that the cut table was organized
- I also took customers order by phone and in person
- This job gave me my first steps into the world of customer service and helped me gain confidence when handling situations and speaking to customers.
Education
Miami Dade College
Miami, FL04.2024
Santa Fe College
Gainesville, FL11.2017
High School Diploma -
Miami Lakes Educational Center
Miami, FL06.2016
Skills
- Bilingual (Spanish, English)
- Excellent customer service
- Office Management
- Organizational Skills
- Data Entry
- Clerical Support
Personal Information
Age: 26
Awards
Earned a scholarship worth 24 college credits with Take Stock in Children in the year 2013.
References
- Marylin Alvarez, 786-208-1782
- Gleidys Laura Alvarez Barreto, 786-387-1614
- Jennfer Suarez, 305-904-8549
Timeline
Office Manager
Miami Dade County Public Schools - Maintenance Operations
09.2022 - Current
Patient Practice Representative
Baptist Health Medical Group – Endocrinology
04.2022 - 08.2022
Elementary School Assistant
Miami Dade County Public Schools- Gratigny Elementary
05.2019 - 04.2022
Emailer
South Beach Skincare
08.2018 - 05.2019
Telephone Interviewer
University of Florida Survey Research Center
07.2017 - 10.2017
Customer Service Representative
Dominos Customer Service Center
01.2017 - 08.2017
CSR, Cashier
Domino’s Pizza
09.2016 - 12.2016
Miami Dade College
Santa Fe College
High School Diploma -
Miami Lakes Educational Center
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