Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Yanez Arana

Inglewood,CA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

16
16
years of professional experience

Work History

Mr. Installations

Self Employed Services
04.2020 - Current
  • Acquiring large customer base through social media posting, app based promotions, customer referrals, promotions flyers.
  • Providing professional installations of flat screen TV's, media shelf's, electric fireplaces.
  • Resale of tv wall mounts, LED lights, cable covers.
  • Maintaining punctuality, creating a weekly work schedule and being able to be dynamic with cancellations and reschedules to maximize profitability and optimize driving mileage.
  • Establishing strong customer relationships

Manager of Operations

Pichet Llc
01.2017 - 09.2019
  • Managed over 50 customer calls per day
  • Increased sales by 12%
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Creating weekly wine lists
  • Keeping menus and pos up to date
  • Checking and correcting employ's time sheets

General Manager

The Good Pizza LLC
11.2013 - 03.2017
  • Manage operations F.O.H for multiple locations
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.


Security Professional

Universal Protection Security Services
03.2012 - 03.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored property and investigated areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Locations include; Los Angeles Film School (Hollywood), Farmers Plaza (Farmers Insurance, Canoga Park)

Shift Manager

Johnnies NY Pizzeria
03.2008 - 12.2010
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Boom Microphone Operator

Mission London Film
07.2009 - 09.2009
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Mixed and edited audio for live and recording events.
  • Collaborated with artists, producers and engineers to create audio recordings.
  • Operated and troubleshot sound systems for various events.

Translator

Vinitalyclub
03.2009 - 03.2009
  • Act as a liaison between international buyers and Italian winemakers
  • Translated documents from English to Italian and viceversa.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Listened to recordings and translated confidential information.
  • Translated documents for research departments, supporting data collection and reporting.

Shift Supervisor

Buzz Coffee
12.2007 - 02.2009
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Virgilio Scuola Superiore
Pozzuoli, Italy
06.2007

Skills

    Deep knowledge of the cannabis industry

    10 years plus in customer care and sale service

    Focused on tasks with higher priorities

    Fast applied logic for faster problem resolutions

    Professional in appearance, punctuality, customer relations and work ethic

    Highly adaptable to different environments and situations, working at the highest level alone or in a team

    Able to apply extreme precision to each work task to complete meticulously

Languages

Italian
Native or Bilingual
spanish
Professional Working

Timeline

Mr. Installations

Self Employed Services
04.2020 - Current

Manager of Operations

Pichet Llc
01.2017 - 09.2019

General Manager

The Good Pizza LLC
11.2013 - 03.2017

Security Professional

Universal Protection Security Services
03.2012 - 03.2014

Boom Microphone Operator

Mission London Film
07.2009 - 09.2009

Translator

Vinitalyclub
03.2009 - 03.2009

Shift Manager

Johnnies NY Pizzeria
03.2008 - 12.2010

Shift Supervisor

Buzz Coffee
12.2007 - 02.2009

High School Diploma -

Virgilio Scuola Superiore

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Yanez Arana