Yani Acra

As the Programming Coordinator I am is responsible for contract processing, event advance work and settlement support. I manage logistics for performances and events and work directly with clients, artists, and tour managers to ensure seamless execution and positive guest experience.

• Collaborate with the Finance department to invoice Resident Companies and address any
  invoice-related inquiries.
• Serve as a liaison between Center departments to ensure complete contractual fulfillment and
  event settlement.
• Collect individual departmental costs, event labor, and other related expenses for contract settlement.
• Review and process event and artist contracts.

I managed and oversaw the operations of three Arch locations. I worked closely with the CEO and reported on the performance and needs of each store to help improve overall operations and identify opportunities to enhance the efficiency of the business. I ensured staff throughout the company was motivated and productive and assisted clients in every capacity when in store to enhance .

• Collaborated with store leads and staff to optimize and grow product sales and services business lines of the company
• Coordinated events with local businesses to expand existing customer base significantly
• Refined marketing strategies and outreach per location, assisted store leads in planning and execution of marketing efforts for their respective locations
• Developed and cultivated strong relationships with both new and existing clients - maintained Top 50 client list
• Mentored & incentivized team to achieve monthly and individual sales goals
• Generated and analyzed sales reports and made recommendations for areas of improvement
• Updated policies and procedures
• Supervised, hired and trained staff
• Company expert with business management software - STX
• Managed e-commerce platform - Shopify
• Hit every Manager sales goal - achieved top product sales every month
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

I worked directly with the CEO and Founder to ensure client needs were met while guaranteeing that all services administered to clients and guests were consistent with expected level of care and detail. I coordinated with local vendors on an as needed basis and created valuable relationships.

• Responsible for selling, planning and coordinating private and public functions, including meeting with clients to determine needs, meeting those needs, and exceeding their expectations
• Secured key partnerships that contributed to the company's overall growth strategy and market reach
• Created Boxed Meals Program targeted at local businesses and corporations
• Executed over 100 public and private events while navigating a worldwide pandemic, ensured safety for clients and employees
• Oversaw Social Media platforms and worked with Social Media Manager to promote and market public events
• Built and customized catering orders to fit client and event needs

During my time at the Manitowoc Crane Company I developed a deep understanding of the Corporate Legal functions, focusing on support of U.S. Litigation and Product Safety matters, Intellectual Property and Trade Compliance matters and Entity Management. I assisted the Senior Vice President, General Counsel and Secretary, the Associate General Counsel, the Global Risk Manager, the Trade Compliance Manager, the Litigation Paralegal, and the Corporate Paralegal. I also supported office operations by being the liaison between our Human Resources Department and Building Management.

• Prepared Legal Departments monthly, quarterly, and annual reports for CEO, Executive Team and Board Members - Spend Report, Reserve Report, Benchmarking Report, Claims Report, Litigation Report, Accident and Investigation Report, Legal Holds Report, PIP and Service Bulletins
• Supported Risk Manager with renewal requests, certificates of insurance, spreadsheet management, and miscellaneous projects as assigned
• Created and developed filing system for legal documents
• Managed and maintained Patent and Trademark Docket
• Assisted attorneys and office executive team by providing administrative assistance through the performance of complex secretarial and clerical duties including: meeting planning and coordination, appointment scheduling, preparing agendas and presentations, arranging for conferences and travel, report client communication, submit expenses, pay invoices etc.
• Interacted with external clients and outside counsel/firms frequently
• Maintained attorney's calendar and contacts; ensured deadlines were met

Within 6 months of providing Receptionist duties at the Marcus Corporate office, I was promoted to Administrative Assistant for the Hotel Executive Team.

• Provided daily support to Hotel Executive Team & Senior Leadership Team (CEO, SVP Restaurants, SVP Development, SVP Marketing, VP Human Resources, SVP Operations)
• Planned, organized, and supported the execution of events including conferences, meetings, and social events
• Scheduled travel arrangements (domestic and international), including reservations, itineraries and expense reports
• Maintained calendar, scheduled appointments, and created agendas as required
• Managed entertainment and promotion donations
• Provided phone coverage, mail handling, order supplies, and invoice reporting