Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yani Gonsalez

Austin

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Server

Embassy Suites
Round Rock
05.2022 - Current
  • Provided excellent customer service to guests in dining and lounge areas.
  • Took accurate food and drink orders from customers at tables and counters.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness and organization of dining spaces during service hours.
  • Assisted in training new servers on menu items and service protocols.
  • Handled guest inquiries and resolved issues promptly for customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems for payments.
  • Set up and broke down dining areas for special events and functions.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared drinks according to standard recipes.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

Universidad De Oriente
Cuba , Cuba
09.2021 - 06.2022

Skills

  • Customer service
  • Point-of-sale operation
  • Menu knowledge
  • Order accuracy
  • Event coordination
  • Team collaboration
  • Effective communication

Languages

English
Professional
Italian
Professional
Spanish
Professional

References

References available upon request.

Timeline

Server

Embassy Suites
05.2022 - Current

Universidad De Oriente
09.2021 - 06.2022