Summary
Overview
Work History
Education
Websites
Technical Experience
Certification
Timeline
Hi, I’m

Yani Moore

Lancaster,CA
Yani Moore

Summary

Passionate and skilled enthusiast with a diverse IT background, including IT support, system administration, Linux command line, hacking, and PC building. Experienced in managing complex systems, troubleshooting technical challenges, and driving efficiency. Recently completed the Google IT Support Professional Certificate, an eight-month program encompassing troubleshooting, customer service, networking, operating systems, system administration, and security with hands-on labs. proudly offering over 7 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.

Overview

10
years of professional experience
1
Certification

Work History

Family Tax & Realty

IT Technician
11.2016 - 06.2018

Job overview

  • Completed a variety of activities deploying updates and verifying the internal components and integrity of the systems
  • Setup of networking infrastructure, file transfer, troubleshooting of IT-related issues
  • Authorization for sensitive tax applications involving customer information and documentation
  • Escalated system issues linked to account lockouts and password resets resolved user privilege and account concerns
  • Excelled in delivering exceptional customer service through active listening, prompt issue resolution, and ensuring a positive customer journey
  • Proficient in ZenDesk Ticketing, with a strong track record of accurately processing a high volume of tickets, optimizing workflows, and consistently exceeding SLAs.

Ahmori Apparel

Designer & Customer Service Manager
02.2021 - Current

Job overview

  • Managed backend application set up for payout integrations, SEO and application security
  • Designed & curated all visual content
  • Managed various social media channels and curated content surrounding different niche and trending aesthetics
  • Designed a fully functioning website application, establishing product categories and implementing a tab structure for enhanced organization
  • Integrated 3rd -party applications and analytics tracking infrastructure
  • Adeptly managed and addressed a number of customer service inquiries with the utmost care and professionalism
  • Skilled in conflict resolution, diplomatically resolving disputes, and maintaining clear communication to enhance customer satisfaction and loyalty
  • Experienced with Microsoft office 365.

Brighter Days Care Facility

IT Support (Part Time)
08.2013 - 10.2015

Job overview

  • Performed network checks to ensure WIFI signaling connectivity and troubleshooting on down machines
  • Set up and maintain printers while connecting them to business laptops and desktop environments
  • Resolved and handled IT-related difficulties
  • Conducted updates on all office computers to ensure that all workstations are running smoothly while installing virus protection software
  • Handled all IT customer service related inquiries.

DBI Industries

Field Technician & Contractor
02.2020 - 02.2021

Job overview

  • Collaborated with solar contractors and maintained Various solar sites in California and surrounding states
  • Managing sites included: a comprehensive report, where we meticulously reported the work progress & intricate detail & quality of the solar devices
  • Conducted comprehensive maintenance and upkeep on the fleet of company trucks
  • Carried out specific tasks relating to city contracting work
  • Implemented novel work-flow techniques to ensure organization and objectivity
  • Created data charts on equipment that need to be ordered for the company.

Education

Google IT Support Professional Certificate

University Overview

  • URL: https://www.coursera.org/account/accomplishments/specialization/certificate/JL3HXQZRRPYF
  • Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs

Zero To Mastery Academy
02.2022

University Overview

  • URL: ude.my/UC-920a12ac-03a8-4247-adee-afb6b36c0754
  • Complete Ethical Hacking Bootcamp: Zero To Mastery Certificate Of Completion

Mimo
12.2021

University Overview

Python Certificate of Achievement: Python | An Understanding of the core concepts needed to program in Python including data structures, control statements, functions, and modules.

Antelope Valley College

University Overview

  • General Education
  • Prerequisite college classes

Technical Experience

  • Freelance Web Application & Logo Designer, 2020, Designed and develops visually appealing and functional websites for clients as a freelance web designer. Created unique and impactful logos that represent the identity and values of businesses. Collaborated closely with clients to understand their needs, preferences, and goals, delivering customized designs that meet their specific requirements.
  • Crypto-Mining PC Rigs, 2019, Experienced enthusiast with building and optimizing high-performance crypto-currency-mining PCs. Assembled and configured rigs with the latest hardware and software components to maximize mining efficiency. Utilized a variety of tools to monitor and optimize the performance of the rigs.

Certification

Google IT Support Professional Certificate, https://www.coursera.org/account/accomplishments/specialization/certificate/JL3HXQZRRPYF

Timeline

Designer & Customer Service Manager

Ahmori Apparel
02.2021 - Current

Field Technician & Contractor

DBI Industries
02.2020 - 02.2021

IT Technician

Family Tax & Realty
11.2016 - 06.2018

IT Support (Part Time)

Brighter Days Care Facility
08.2013 - 10.2015

Google IT Support Professional Certificate

Zero To Mastery Academy

Mimo

Antelope Valley College

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Yani Moore