Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yania Bustos Gonzalez

Phoenix,AZ

Summary

Reliable worker serving customer needs in different environments. Pleasantly offers customers assistance to guarantee service and satisfaction. Considered hardworking, organized and approachable. Very dependable and willing to take on added resposibilities.

Overview

4
4
years of professional experience

Work History

Busser

Durants
05.2023 - 05.2024
  • Collected trash, wiped up spills, and removed plates to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and plates to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Front of House Manager

Long Wongs
04.2022 - 02.2023
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Cashier Team Lead

Cristela's
05.2020 - 03.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Associate of Science - Psychology

Glendale Community College
Glendale, CA
05.2026

High School Diploma -

Central High Schol
Phoenix, AZ
05.2019

Skills

  • Time Management
  • Cleaning and sanitizing
  • Guest Relations
  • Team Collaboration
  • Proper Glassware Handling
  • Inventory Management

Languages

Spanish
Native or Bilingual

Timeline

Busser

Durants
05.2023 - 05.2024

Front of House Manager

Long Wongs
04.2022 - 02.2023

Cashier Team Lead

Cristela's
05.2020 - 03.2021

Associate of Science - Psychology

Glendale Community College

High School Diploma -

Central High Schol

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Yania Bustos Gonzalez