Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yania Ramirez

Yania Ramirez

Boise,ID

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

Sales Floor Coordinator

TJ Maxx, TJX Companies
08.2023 - 08.2024
  • Mentored new employees through comprehensive training programs, ensuring a smooth onboarding process.
  • Maintained open communication channels with team members to foster a positive work environment conducive to high-performance outcomes.
  • Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Optimized store layout based on customer feedback, improving overall flow and ease of navigation.
  • Contributed to company-wide strategies by providing valuable insights from daily interactions with customers on the sales floor.
  • Streamlined store operations by implementing efficient processes for restocking merchandise and maintaining cleanliness standards.

Receptionist Administrator

Photography Studio
02.2020 - 04.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.

Education

Technical Accounting And Finance - Technical Accounting And Finance

Polytechnic Accounting And Finance
Cuba
07.2011

Skills

  • Sales strategy development
  • Attention to Detail
  • Effective Communication
  • Adaptability and Flexibility
  • Computer Proficiency
  • Customer Service
  • Listening Skills
  • Cash Handling
  • Appointment Scheduling
  • Marketing knowledge
  • Billing and Invoicing
  • Documentation

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Sales Floor Coordinator

TJ Maxx, TJX Companies
08.2023 - 08.2024

Receptionist Administrator

Photography Studio
02.2020 - 04.2022

Technical Accounting And Finance - Technical Accounting And Finance

Polytechnic Accounting And Finance
Yania Ramirez