Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yania Ramirez

Boise,ID

Summary

Proven track record in enhancing customer satisfaction and team efficiency, demonstrated at Amazon through expert problem-solving and interpersonal relationship building.


Skilled in customer service and computer literacy, I excel in fast-paced environments, significantly contributing to positive outcomes and repeat business without exceeding a 55-word limit.


Highly experienced customer service associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Associate

Amazon
08.2024 - Current
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Floor Coordinator

TJ Maxx
08.2023 - 08.2024
  • Mentored new employees through comprehensive training programs, ensuring a smooth onboarding process.
  • Maintained open communication channels with team members to foster a positive work environment conducive to high-performance outcomes.
  • Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Boosted customer satisfaction by efficiently addressing and resolving complaints on the sales floor.

Receptionist Administrator Photography Studio

Photography Studio
02.2020 - 04.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.

Education

Associate of Applied Science - Accounting

Technical Accounting And Finance, Technica
Technical Accounting And Finance, Technica
07.2011

Skills

  • Customer Service
  • Customer Assistance
  • Attention to Detail Focus
  • Problem-solving
  • Team Collaboration
  • Active listening techniques
  • Flexible Schedule Adaptability
  • Time management mastery
  • Organizational Skills Development
  • Interpersonal relationship building
  • Patience and empathy demonstration
  • Computer literacy fundamentals
  • Team Collaboration Aptitude
  • Conflict resolution competency
  • Adherence to store policies
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication

Certification

  • Licensed Accountant - 07/2011

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Store Associate

Amazon
08.2024 - Current

Sales Floor Coordinator

TJ Maxx
08.2023 - 08.2024

Receptionist Administrator Photography Studio

Photography Studio
02.2020 - 04.2022

Associate of Applied Science - Accounting

Technical Accounting And Finance, Technica

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Yania Ramirez