Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanialbeliz Medina

Orlando

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

5
5
years of professional experience

Work History

Server

Epic Universe
12.2024 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
  • Collaborated with kitchen staff to coordinate meal preparation and special requests.
  • Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
  • Maintained cleanliness and organization of dining area to comply with health standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bottle Server

Eola Lounge
01.2024 - 01.2025
  • Delivered exceptional customer service in high-volume environments, ensuring guest satisfaction and loyalty.
  • Managed drink orders efficiently, maintaining accuracy and timeliness throughout service periods.
  • Trained new staff on menu offerings and service protocols to enhance team performance.
  • Implemented inventory tracking procedures, reducing waste and optimizing stock levels.
  • Collaborated with kitchen staff to coordinate food and beverage pairings for enhanced dining experiences.
  • Developed relationships with regular patrons, personalizing service to increase customer retention rates.
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Maintained a clean and organized table area for optimal customer satisfaction.

Hookah Server

809 Lounge
06.2023 - 12.2024
  • Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Managed hookah preparation and presentation, maintaining high-quality standards and cleanliness.
  • Assisted in inventory management, tracking supplies and reordering as needed to maintain stock levels.
  • Trained new staff on operational procedures and customer interaction best practices to enhance team performance.

Server

Mito Sushi & Grill
07.2023 - 01.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Prepared drinks according to standard recipes.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Host

Cheddars Stratch Kitchen
08.2022 - 01.2024
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Performed light administrative duties such as filing documents and taking messages.

Customer Service Representative

Wyndham Destinations
08.2020 - 12.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.

Education

High School Diploma -

University Highschool
Orlando, FL
05-2016

Skills

  • Supply Restocking
  • Beverage Preparation
  • Safe Food Handling
  • Guest Engagement
  • Food Running
  • Sales Techniques
  • Menu Memorization
  • Price memorization
  • Table setting arrangements
  • Liquor, wine, and food service
  • Professional Appearance
  • Dining customer service
  • Strong Work Ethic
  • Suggestive Selling

Timeline

Server

Epic Universe
12.2024 - Current

Bottle Server

Eola Lounge
01.2024 - 01.2025

Server

Mito Sushi & Grill
07.2023 - 01.2024

Hookah Server

809 Lounge
06.2023 - 12.2024

Host

Cheddars Stratch Kitchen
08.2022 - 01.2024

Customer Service Representative

Wyndham Destinations
08.2020 - 12.2021

High School Diploma -

University Highschool

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