Yanibel Fortuna
Bronx,NY
Summary
Dynamic and results-driven retail leader with over a decade of experience in customer experience management, team development, and operational excellence. Proven track record of exceeding sales targets, optimizing workflows, and fostering inclusive team cultures in high-volume retail environments. Adept at designing and implementing training programs, analyzing KPIs, and driving customer satisfaction scores above 90%. Bilingual in English and Spanish, with a passion for mentoring diverse teams and delivering exceptional customer experiences. Proficient in leveraging data analytics and technology to inform strategic decisions and achieve business objectives.
Overview
10
10
years of professional experience
Work History
Flagship Assistant Store Manager
Converse
Soho, NY
11.2019 - Current
- Led and managed a team of over 100 employees at the flagship location, consistently maintaining customer satisfaction rates above 90%.
- Mentored store managers as District Training Director, implementing structured development plans that enhanced leadership capabilities and team performance.
- Analyzed weekly KPIs to identify trends, and implemented targeted strategies, consistently achieving quarterly sales goals.
- Optimized staffing, payroll, and inventory processes by leveraging data insights, driving overall operational excellence, and efficiency.
- Drove business growth by organizing and executing impactful, revenue-generating events, enhancing brand visibility, and profitability.
- Cultivated an inclusive team culture by implementing regular open forums for feedback, promoting diverse team-building activities, and encouraging cross-functional collaboration, resulting in improved engagement and an increase in productivity.
Store Manager
Carter’s
Bronx, NY
10.2014 - 10.2019
- Led daily operations across multiple high-volume locations, ensuring optimal performance and customer satisfaction.
- Analyzed sales trends and customer behavior insights to refine merchandising strategies, resulting in consistent year-over-year sales growth.
- Spearheaded market expansion initiatives, successfully supporting the launch of five new stores within a year, driving brand presence and revenue.
- Developed and implemented operational best practices for the Northeast region, improving overall efficiency and reducing operational costs.
- Designed and facilitated workshops to elevate visual merchandising standards, enhancing execution, and aligning with senior leadership expectations.
Education
B.S. - Psychology, Minor in Early Childhood Education
Lehman College
Bronx, NY05.2021
A.A.S - Fashion Business Management
Fashion Institute of Technology
New York, NY12-2018
Skills
- Customer Experience Management
- Leadership Development
- HR Compliance Management
- Operational Excellence
- Strategic Planning
- Event Planning Expertise
- Staffing and Onboarding
- Skill Development Programs
- Data analysis
- Coordinated Project Leadership
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Flagship Assistant Store Manager
Converse
11.2019 - Current
Store Manager
Carter’s
10.2014 - 10.2019
B.S. - Psychology, Minor in Early Childhood Education
Lehman College
A.A.S - Fashion Business Management
Fashion Institute of Technology
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