Yanibel Perez
Fitchburg,MA
Summary
Passionate and dedicated to handling multiple tasks on daily basis. Fluent in English, and Spanish. Excellent communication skills combined with analytical and attentive nature. Compassionate professional known for delivering quality service that focuses on each patient's individuality. skilled in assessing needs, and identifying educational resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Intake Coordinator
Community Health Connections
11.2022 - Current
- Created progress reports, assessments and charting within required timeframes.
- Identified appropriate treatment resources and recommended patients for these services.
- Conducted initial assessment of patients to determine mental health needs and establish care requirements.
Behavior Technician
Butterfly Effects Inc.
04.2023 - 08.2023
- Education and certifications such as CPR & First Aid Certified for adults and children.
- Completed 40 hours of RBT training.
- Navigated and trained collecting data for patients.
Behavioral Health Receptionist
Community Health Connections
10.2020 - 11.2022
- Answered phone calls and messages for 30 clinicians for the behavioral health department, scheduling appointments, and handling patient inquiries.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Associate
CVS Pharmacy
07.2019 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
Cashier
Ideal Food Basket
06.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Athol High School
Athol, MA05.2016
Skills
- Charting and Other Documentation
- Crisis Situations
- Behavioral Health Services
- Crisis Evaluation and Intervention
- Outreach Programs
- Safety Protocols
- Customer Satisfaction
Certification
- 40 Hour RBT training
- Children and adults CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Behavior Technician
Butterfly Effects Inc.
04.2023 - 08.2023
Behavioral Health Intake Coordinator
Community Health Connections
11.2022 - Current
Behavioral Health Receptionist
Community Health Connections
10.2020 - 11.2022
Customer Service Associate
CVS Pharmacy
07.2019 - 10.2020
Cashier
Ideal Food Basket
06.2017 - 10.2018
High School Diploma -
Athol High School
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