Yanick Diaz
West Palm Beach,FL
Summary
Results-driven professional seeking a position that champions a "client-first" mentality in high-performance, team-oriented environments. Highly organized and reliable, with a proven ability to manage multiple priorities seamlessly while maintaining a positive attitude. Thrive both independently and collaboratively to achieve strategic goals.
Overview
10
10
years of professional experience
Work History
Business Administrative Coordinator
All-American Shutters & Glass
02.2024 - Current
- Enhanced HR operations by e-verifying employees and pre-screening candidates, serving as the vital link between staff and the VP of Human Resources to drive strategic initiatives.
- Managed vehicle fleet logistics with precision, overseeing insurance renewals, vehicle allocation, and comprehensive legal documentation to mitigate risks and ensure compliance.
- Directed inventory management for branded assets, ensuring uniforms and promotional items were consistently available and aligned with brand standards.
- Streamlined subcontractor onboarding, guaranteeing timely insurance renewals for 1099 contractors to maintain uninterrupted operations.
- Spearheaded a high-impact bid strategy by designing a comprehensive workflow that clarified individual roles in the procurement process for offices on both coasts, creating a standardized approach across multiple locations.
- Collaborated with the estimating team to establish competitive pricing while conducting thorough analyses of terms and conditions, delivering winning proposals to premier clients like DR Horton, GL Homes, and PulteGroup, and securing lucrative contracts.
Customer Service Representative
Howard Fertilizer & Chemical Company
01.2023 - 12.2023
- Cultivated strategic relationships with key accounts like Orkin and Massey, acting as the primary liaison to proactively address their needs and resolve order issues with efficiency and precision.
- Collaborated with sales and warehouse teams to optimize order fulfillment processes, ensuring timely delivery and upholding exceptional service standards.
- Led end-to-end bid management for chemical products and fertilizer to municipalities in Florida, overseeing pricing strategy, meticulous data entry, submission logistics, and securing signatures, resulting in multiple contract wins and significant revenue growth.
Benefit Orientation Specialist
FreedomCare
07.2021 - 01.2023
- Delivered comprehensive benefits education to over 3,000 caregivers, effectively interpreting client needs and introducing tailored services to meet specific requirements.
- Selected to lead deescalation efforts to support colleagues during challenging interactions with belligerent or emotionally charged clients, enhancing team resilience and client satisfaction.
- Facilitated 1-on-1 and biweekly meetings with a team of four, fostering open communication and proactively addressing specific concerns and inquiries.
- Handpicked as interim manager during the direct supervisor’s temporary leave, showcasing leadership skills and ensuring seamless operations within the Benefits Team.
Office Manager
Lymphedema & Physical Therapy Specialists
10.2015 - 07.2021
- Oversaw day-to-day business operations for six years, expertly managing scheduling, billing procedures, and high-impact marketing initiatives to drive organizational success.
- Trained administrative staff and supervised volunteers, cultivating a high-performance team culture.
- Orchestrated monthly Lymphedema Support Group meetings for patients and caregivers, establishing a crucial support network that empowered over 100 participants.
- Amplified brand awareness through the creation of compelling blog posts, articles, and strategic social media content, enhancing the organization’s visibility and engagement
Certified Nursing Assistant
Clermont Health & Rehabilitation Center
09.2014 - 11.2015
- Cared for residents with short-term disabilities and terminal illnesses.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Education
Bachelor of Science -
University of Central Florida
05.2021
Skills
- Proficiency in Google Workspace, Microsoft Office, and CRM Software (NetSuite, Salesforce)
- Deadline Management
- Exceptional Organizational Skills
- Client Relationship Management
- Conflict Resolution and De-escalation Techniques
- Risk Analysis and Mitigation
- Candidate Screening & Coordination
- Change Management Expertise
- Cross-Functional Collaboration
- Project Management and Strategic Planning
- Typing Speed: 55 WPM with 98% Accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Anime
- Music Production
- Painting
Timeline
Business Administrative Coordinator
All-American Shutters & Glass
02.2024 - Current
Customer Service Representative
Howard Fertilizer & Chemical Company
01.2023 - 12.2023
Benefit Orientation Specialist
FreedomCare
07.2021 - 01.2023
Office Manager
Lymphedema & Physical Therapy Specialists
10.2015 - 07.2021
Certified Nursing Assistant
Clermont Health & Rehabilitation Center
09.2014 - 11.2015
Bachelor of Science -
University of Central Florida
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