Overview
Work History
Education
Skills
Timeline
Generic

Yanick Mayson

Kennesaw,GA

Overview

12
12
years of professional experience

Work History

Service Call Agent Specialist

Lower LLC
03.2022 - Current
  • Proved successful working within tight deadlines in a fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Reviewed and validated details of loan applications and closing documentation.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Supported customers by managing 80 calls per day efficiently while maintaining professionalism and upbeat tone

Inside Opportunity Manager

N3
05.2021 - 02.2022
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Insurance Sales Advisor

Liberty Mutual
12.2020 - 05.2021
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Regional Account Manager

BSI
03.2016 - 12.2019
  • Generated leads through networking, cold calls and industry connections.
  • Renegotiated contracts with expiring accounts to continue relationships with current company clients.
  • Communicated by phone, email and traveled for face to face contact for accounts.
  • Utilized customer relationship management systems to document client interactions.
  • Designed and organized product packages for presentations and sold to clients.
  • Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Enrollment Consultant

K12 Inc
05.2013 - 03.2016
  • Develops relationships with parents
  • Keeps up-to-date with changes to schools and their enrollment policies and procedures and messages these appropriately;
  • Completes Admissions Conferences with all applicants which includes verifying data and explaining school specific policies in detail
  • Meets departmental levels for phone productivity, applicant contact goals, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance, and schedule adherence
  • Team player that can adapt to change easily in a fast-paced environment

Business and Residential Inside Sales Representative

VIP Communications
06.2011 - 05.2013
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Set up new accounts, established customer credit and set up payment methods.

Education

B.A. - Criminal Justice & Political Science

Virginia Commonwealth University
Richmond, VA
08.2006

Skills

  • Knowledgeable in Salesforce and Microsoft Office Suite - Word, Excel, and PowerPoint
  • Problem-Solving Skills
  • Customer Communication
  • Good Listening Skills
  • Effective Customer Service
  • Answering Questions
  • Resolving Issues
  • Customer Relationship Management
  • Administrative Support

Timeline

Service Call Agent Specialist

Lower LLC
03.2022 - Current

Inside Opportunity Manager

N3
05.2021 - 02.2022

Insurance Sales Advisor

Liberty Mutual
12.2020 - 05.2021

Regional Account Manager

BSI
03.2016 - 12.2019

Enrollment Consultant

K12 Inc
05.2013 - 03.2016

Business and Residential Inside Sales Representative

VIP Communications
06.2011 - 05.2013

B.A. - Criminal Justice & Political Science

Virginia Commonwealth University

Similar Profiles

CREATE PROFILE
Yanick Mayson