Yanick Mayson
Kennesaw,GA
Overview
12
12
years of professional experience
Work History
Service Call Agent Specialist
Lower LLC
03.2022 - Current
- Proved successful working within tight deadlines in a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed and validated details of loan applications and closing documentation.
- Developed and maintained relationships with customers, lenders and other third parties.
- Supported customers by managing 80 calls per day efficiently while maintaining professionalism and upbeat tone
Inside Opportunity Manager
N3
05.2021 - 02.2022
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Insurance Sales Advisor
Liberty Mutual
12.2020 - 05.2021
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Regional Account Manager
BSI
03.2016 - 12.2019
- Generated leads through networking, cold calls and industry connections.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Communicated by phone, email and traveled for face to face contact for accounts.
- Utilized customer relationship management systems to document client interactions.
- Designed and organized product packages for presentations and sold to clients.
- Acquired extensive sales data, analyzing inventory and sales trends to predict company production.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Enrollment Consultant
K12 Inc
05.2013 - 03.2016
- Develops relationships with parents
- Keeps up-to-date with changes to schools and their enrollment policies and procedures and messages these appropriately;
- Completes Admissions Conferences with all applicants which includes verifying data and explaining school specific policies in detail
- Meets departmental levels for phone productivity, applicant contact goals, enrollment targets, withdrawal rates, call quality, customer satisfaction, customer loyalty, attendance, and schedule adherence
- Team player that can adapt to change easily in a fast-paced environment
Business and Residential Inside Sales Representative
VIP Communications
06.2011 - 05.2013
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
Education
B.A. - Criminal Justice & Political Science
Virginia Commonwealth University
Richmond, VA08.2006
Skills
- Knowledgeable in Salesforce and Microsoft Office Suite - Word, Excel, and PowerPoint
- Problem-Solving Skills
- Customer Communication
- Good Listening Skills
- Effective Customer Service
- Answering Questions
- Resolving Issues
- Customer Relationship Management
- Administrative Support
Timeline
Service Call Agent Specialist
Lower LLC
03.2022 - Current
Inside Opportunity Manager
N3
05.2021 - 02.2022
Insurance Sales Advisor
Liberty Mutual
12.2020 - 05.2021
Regional Account Manager
BSI
03.2016 - 12.2019
Enrollment Consultant
K12 Inc
05.2013 - 03.2016
Business and Residential Inside Sales Representative
VIP Communications
06.2011 - 05.2013
B.A. - Criminal Justice & Political Science
Virginia Commonwealth University