Yaniel Ocasio-Ramos
Fall River,MA
Summary
Dedicated professional experienced in the food service industry, skilled in team coordination and maintaining food safety standards. Committed to creating positive customer experiences and enhancing team performance through effective communication and time management.
Overview
1
1
Language
4
4
years of professional experience
Work History
KFC Team Member
Kentucky Fried Chicken, KFC
Fall River, Massachusetts
06.2024 - 08.2026
- Engaged customers to create positive dining experiences at KFC.
- Delivered exceptional customer service in high-pressure restaurant settings.
- Upheld exceptional customer service standards during high-volume shifts in a fast-paced environment.
- Collaborated with team members to ensure efficient service delivery.
- Prepared and cooked menu items following established quality standards.
- Operated kitchen equipment safely during food preparation.
- Followed safety and sanitation protocols to maintain food quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Processed cash and credit card payments, ensuring accurate and timely return of receipts and change to customers.
Volunteer Help
Forever Paws Animal Shelter
Fall River, Massachusetts
06.2025 - 07.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer requirements to provide tailored assistance.
- Coordinated with diverse coworkers to achieve goals and address product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
City Beautification
Mass Hire
Fall River, Massachusetts
06.2022 - 08.2024
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
- Coordinated with team members to achieve project objectives and consistently meet deadlines.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Provided assistance to customers by addressing their requests promptly. and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Civil Engineering
University of Massachusetts, Lowell
Lowell, MA09-2026
Skills
- Food safety standards
- Food safety regulations
- Cash handling
- Customer service
- Time management
- Team coordination
- Effective communication
- Problem solving
- Decision-making
- Goal setting
Languages
Spanish
Limited
Affiliations
- Elementary School Event, Animal Shelter, Basketball assistant
- Football 2024-2026 Basketball 2024-2026
Timeline
Volunteer Help
Forever Paws Animal Shelter
06.2025 - 07.2026
KFC Team Member
Kentucky Fried Chicken, KFC
06.2024 - 08.2026
City Beautification
Mass Hire
06.2022 - 08.2024
Some College (No Degree) - Civil Engineering
University of Massachusetts, Lowell