Yanielis Marrero Ramos

• Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
• Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
• Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
• Created and implemented security protocols and procedures to safeguard personnel and property.
• Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
• Utilized surveillance equipment to monitor security of personnel and property.
• Trained other officers in firearms and self-defense tactics.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Monitored crowded public areas and events to mitigate risk and promote safety.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Developed strong relationships with community members through outreach efforts like town hall meetings, fostering trust between the military police force and the public.
• Utilized clear communication and interpersonal skills to build relationships with citizens.

• Improved overall project success with proactive risk management strategies and clear communication of expectations.
• Managed daily revenue breakdown and voucher audit reports for accounting department.
• Managed and maintained the Defense Travel System (DTS) to ensure smooth operation, timely processing, and accurate travel reimbursements for military personnel.

- Supervised the management, inventory, and maintenance of land and ammunition assets to ensure operational readiness and compliance with safety protocols.

- Coordinated the distribution and accountability of ammunition, ensuring proper storage and handling procedures were followed.

- Oversaw the scheduling and execution of ammunition and land use, ensuring compliance with military regulations and environmental standards.

- Maintained meticulous records of ammunition transactions, including issues, receipts, and disposal, ensuring full accountability and compliance with military regulations.

• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Tracked receipts, employee hours, and inventory movements.
• Excelled in every store position and regularly backed up front-line staff.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Promoted a positive work environment through open communication and constructive feedback.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Exercised composure under pressure and in escalated customer service scenarios.
• Trained and mentored new employees to maximize team performance.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Collaborated with other leaders and executives to direct workflow and support operations.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Answered phone calls to take orders, give information and document reservations.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
• Greeted customers at drive-thru and took food orders.
• Prepared products following restaurant, health, and safety standards and procedures.
• Collaborated with team members to complete orders.
• Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
• Resolved customer complaints quickly and professionally, ensuring repeat patronage.
• Stocked shelves to organize aisles in assigned department.
• Accurately operated cash register to process customer payments.
• Worked well with teammates and accepted coaching from management team.
• Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
• Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
• Trained new team members on procedures, customer service, and sales techniques.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.