Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
Generic

Yani Jahaira Hilario Sanez

Tamarac,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Kipling and The North Face Store Manager

Komax Peru S.A.C.
03.2022 - 05.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

Kipling Saleswoman

Komax Peru S.A.C.
10.2019 - 03.2022
  • Drove team revenue totals by bringing in top sales numbers.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed

The North Face Saleswoman

Komax Peru S.A.C.
10.2018 - 06.2019
  • Drove team revenue totals by bringing in top sales numbers.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Converse Saleswoman

Solidez Empresarial S.A.
05.2017 - 07.2018
  • Drove team revenue totals by bringing in top sales numbers.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.

Hostess/cashier

San Sushito Sushi Bar
06.2016 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Head of Organization

ONG La Casa De La Juventud Solidaria
07.2015 - 10.2015

Created and executed the workshops that were offered to young people.
In charge of organizing logistics.

Education

High School Diploma -

I.E. 7054 Villa Maria Del Triunfo
R3Q4+65C, Villa María Del Triunfo 15809, Peru
12.2014

Accomplishments

    Achieved the first national store ranking within three years.


    Exceeded monthly store sales goals nine months in a row.


    Managed a store that exceeded company expectations in every category during four quarter.

Languages

Spanish
Native or Bilingual
english
Professional Working

Timeline

Kipling and The North Face Store Manager

Komax Peru S.A.C.
03.2022 - 05.2023

Kipling Saleswoman

Komax Peru S.A.C.
10.2019 - 03.2022

The North Face Saleswoman

Komax Peru S.A.C.
10.2018 - 06.2019

Converse Saleswoman

Solidez Empresarial S.A.
05.2017 - 07.2018

Hostess/cashier

San Sushito Sushi Bar
06.2016 - 04.2017

Head of Organization

ONG La Casa De La Juventud Solidaria
07.2015 - 10.2015

High School Diploma -

I.E. 7054 Villa Maria Del Triunfo
Yani Jahaira Hilario Sanez