Yanika Bayanova
Chapel Hill
Summary
Multi-Talented ,Self-Driven, Trusted Advisor and Influencer with 16+years multi-cultural Experiences in Customer Service & Business Operations. Strong appreciation for customers and passion for revenue growth. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Organized with meticulous eye for details. Committed to promoting highest operational standards and company values.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Operations Manager
Cisco Systems
01.2008 - 03.2024
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Helped to increase business efficiency and profitability with recommended process optimizations
- Managed team of employees, providing guidance and support in achieving goals
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Created strategic plans for business growth and expansion
- Facilitated change management efforts during organizational restructuring or transition periods
- Identified skill gaps within team members and developed appropriate talent acquisition strategies
- Collaborated with cross-functional teams to ensure seamless communication and project execution
- Led continuous improvement initiatives focused on enhancing operational excellence across organization
- Coordinated employee training programs aimed at improving skills and knowledge within team
- Fostered positive work environment by addressing employee concerns promptly
- Build Operations Relationship
- Engaged with Partner Executives
- Drove all conversations
- Led Problem Resolution
- Built Operations Relationship
- Engaged with Partner and Customer Executives
- Led Discussions in a cross functional way.
Education
Diploma-Interpreter -
Universidad Del Salvador
Skills
- Performance Metrics
- Process Improvement
- Business Partner Support
- Business Transformation
- Customer Experience
- Customer Success
- Enabling Change
- Escalations Management
- Operations Optimization
- Operational Planning
Accomplishments
Partner Business Transformation Award
Growth Acceleration Award
Certification
Customer Success Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Native or Bilingual
Timeline
Senior Business Operations Manager
Cisco Systems
01.2008 - 03.2024
Diploma-Interpreter -
Universidad Del Salvador
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