The goal and interests are to find a job that inspires growth, and expansion into the mental health field to put the education in psychology to use. Extensive experience in administration and office procedural work. Highly proficient in patient-focused aid with demonstrated experience providing compassionate and comprehensive care. Demonstrated ability to provide emotional support to patients and families. Excellent reputation for conflict resolution, and customer advocacy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
NURSING ASSISTANT
AMERICAN CAREGIVERS’ INC
Silver Spring, MD
01.2022 - Current
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, incontinence care and teeth brushing.
Taking records of patient’s vital signs and weight
Observe and report patient’s conditions, food and liquid intake and other behavior to supervisors
Help patient with his mobility as patient is total care and requires wheelchair.
Maintaining cleanliness of patient's room, living spaces and kitchen areas
Meal preparation, and feeding patient on schedule
Lift, transport and move patient using appropriate techniques and equipment.
Following all safety and health regulations (including but not limited to maintaining personal vaccinations) education.
Increased communication skills with patient who is TBI, and non verbal, with consistent attention to therapy.
CSR Customer Service Representative I
TTEC
Silver Spring, MD
07.2020 - 10.2021
Maintain Detailed notes of assistance on accounts
De-escalation of irate callers.
Financial service advisement
Providing excellent Customer care
Directing calls based on customer needs
Assisting with various account maintenance protocols
Keeping detailed records
Showing a thorough understanding and efficient assistance with account procedure laws and protocols
Handling Very heavy call volumes within expected time frame
Typing with precision and speed
Protecting client information
Educating clients on parameters and options for resolution with their accounts.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Utilized customer service software to manage interactions and track customer satisfaction, and filed appeals and grievances that advocated for the needs of customer in the event of fraud, employee misconduct,or misuse of client information.
OFFICE ASSISTANT
Financial Aid, Montgomery College, CT
Rockville, MD
01.2019 - 05.2020
Data entry
Form processing
Handling incoming student calls
Assistance with student affairs and charity work
Notating student accounts
Usage of Banner, and image now software
Import and organizing incoming applications
Organizing and filing
Reception, and office upkeep
Deescalate and Trouble shoot parent and student calls
Update and maintain current company phone directory
Completed clerical tasks such as filing, copying, and distributing mail.
Delivered clerical support by handling range of routine and special requirements.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Prepared and edited documents to produce precise, accurate and professional communication.
Collaborated with various departments to complete assigned tasks.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.