Yanika Hutchings
Austell,GA
Summary
Proven Dispatcher Manager at James Logistics, adept in route planning and fostering teamwork, significantly enhanced operational efficiency by integrating new territories and optimizing dispatcher workloads. Skilled in dispatch software and promoting high-performance cultures, consistently drove process improvements and interdepartmental collaboration for superior service delivery.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Dynamic Dispatch Manager with years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher Manager
James Logistics
10.2022 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Customer Service Manager
GPS Hospitality
04.2015 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Northeast High School
Macon, GASkills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Phone dispatch
- Scheduling expertise
- Multiple project coordination
- DOT compliance
- Fleet dispatching
- Verbal communication
- Safety procedures
- Record keeping
Certification
- Certified Transportation Professional (CTP) - National Private Truck Council.
Timeline
Dispatcher Manager
James Logistics
10.2022 - Current
Customer Service Manager
GPS Hospitality
04.2015 - 10.2024
- Certified Transportation Professional (CTP) - National Private Truck Council.
High School Diploma -
Northeast High School
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