YANIKA Lewis

• Monitored premises to ensure safety and security protocols were followed consistently.
• Responded effectively to emergency situations, providing immediate assistance and coordination with law enforcement.
• Conducted regular patrols to deter criminal activity and maintain a secure environment for staff and visitors.
• Managed access control procedures, verifying credentials of personnel and visitors entering secured areas.
• Trained new security personnel on operational procedures and emergency response protocols.
• Developed incident reports detailing occurrences of suspicious activities for management review.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

customer service,host,Bartending,set up for events,

• Assisted guests with inquiries, providing accurate information on exhibits and events.
• Resolved customer complaints efficiently, enhancing visitor satisfaction and retention.
• Collaborated with team members to maintain cleanliness and organization in public areas.
• Trained new staff on customer service protocols and zoo policies, fostering a knowledgeable team environment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.