Yanika Yough
Winston Salem,NC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Precision Garage Door
2022.02 - Current
- Managed over 50 customer calls per day.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assist with appointment scheduling, invoicing, accounts receivables and payroll.
- Managing social media accounts and analyze feedback received from customers, ultimately making sure customer service is top priority.
Server/Cook
Homestead Hills
2018.06 - Current
- Assure resident satisfaction in all dining venues, providing communication to residents in a timely and comprehensive manner Accurately record all orders and communicating with kitchen staff
- Maintain food and beverage preparations, duties and responsibilities working closely with Dining and Kitchen management
- Set-up, maintain, and break-down all areas in dining venues, service stations, and some kitchen areas paying close attention to sanitation, safety, organization and general cleanliness
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
Customer Care Representative
Alight Solutions
2021.08 - 2022.02
- Answered over 60 incoming calls from customers per day
- Assisted customers with requests for information, complaints, making appointments, and resolving issues.
- Enrolling customers into insurance plans as new hires and re-enrolling during annual enrollment period.
- Supported customers every day with positive attitude and focus on customer satisfaction.
Dispatch Assistant
Salem Carriers
2019.08 - 2020.04
- Directed dispatching, routing, and tracking of 41 fleet vehicles
- Communicated with customers, sales force and drivers
- Assisted in managing time management, safety, and workflow planning and managed employee time records, fleet maintenance, and daily reports.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles
Customer Service Representative
Imperial Dade LLC
2015.02 - 2019.08
- Greeted and assisted customers with order placement, refund and exchanges.
- Posted customer information into databases and resolved customer issues via phone or email.
- Informed customers of sales promotions and offered new products when necessary.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Source Financial Advisors
2012.09 - 2015.01
- Provided administrative support to ensure efficient operation of the office.
- Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ03.2021
Associate - Applied Science
Union County College
Union, NJ05.2018
Skills
- Type 60 WPM
- Proficient in Microsoft office
- Team player
- Excellent time management skills
- Conflict Management
- Organizational skills
- Trained in Salesforce
- Customer Relations
- First-Tier Technical Support
- Ability to Work Independently
Timeline
Customer Service Specialist
Precision Garage Door
2022.02 - Current
Customer Care Representative
Alight Solutions
2021.08 - 2022.02
Dispatch Assistant
Salem Carriers
2019.08 - 2020.04
Server/Cook
Homestead Hills
2018.06 - Current
Customer Service Representative
Imperial Dade LLC
2015.02 - 2019.08
Administrative Assistant
Source Financial Advisors
2012.09 - 2015.01
Bachelor of Science - Business
University of Phoenix
Associate - Applied Science
Union County College
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