Yanile Burgos
Orlando,FL
Summary
Experience fulfilling multifaceted roles. Offer outstanding customer service skills, a “can-do” approach to all tasks. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 3 years.
Overview
7
7
years of professional experience
Work History
Medical Receptionist/Schedule Coordinator
Mri Associates
02.2023 - 08.2023
- Checked patients in and out for appointments and collected co-payments in a timely manner.
- Field phone inquiries for new and existing patients, manage appointment scheduling, and manage electronic medical records.
- Coordinate with physicians, nurses, and office personnel to enhance patient flow, resulting in reduction in wait-times and patient satisfaction.
- Verified insurance coverage for all new patients and monitored existing patients insurance coverage for potential changes.
- Helped patients complete necessary medical forms and documentation.
Patient Coordinator
Akumin Radiology
03.2021 - 02.2023
- Attend to patients on the phone and in person.
- Coordinate and organize appointments and administration to facilitate the efficient running of the radiology office.
- Greet patients, obtain payments daily, scan identification and insurance cards, and register new patients according to established office protocols.
- Develop and maintain a positive work climate and support the overall team efforts.
- Receiving and admitting patients and ensuring that the care for the patients are well coordinated with the technologist, and rad staff.
- Responding to phone referrals inquiries in a timely, professional, and compassionate manner, entering referral data and into systems as soon as received when possible.
- Maintain and optimize provider schedules, and perform prior-authorizations for necessary radiology exams.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Hostess/Server
Olive Garden Restaurant
01.2019 - 10.2020
- Received and recorded dining room reservations over the phone, arranged parties, special/private events, or special services for dinners.
- Providing friendly and attentive service on arrival/departure, and sat guests as fast as possible.
- Strong attention to detail with a proven ability to quickly learn all aspects of new menus and specialties ensuring an up to sale increase in guest check averages.
- Skilled at anticipating, pinpointing and fulfilling guests' needs and clarifying difficult orders.
- Executed seasoned time management and multi-tasking skills.
Intake Specialist
Eximia Health
01.2018 - 10.2018
- Verified patient eligibility/insurance and resolved any issues.
- Reviewed medical records to identify diagnoses/procedures.
- Answered and screened inquiry calls and emails from prospective clients.
- Obtained pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
- Conferred with customers by telephone or in person to provide information about products and services.
Key Holder
Shu Shop
07.2017 - 12.2017
- Remain current on all company policies and ensure that all policies, standards and procedures are maintained and followed in a consistent manner.
- Met clientele immediate expectations by maintaining interpersonal abilities.
- Process debit, gift and credit card payments.
- Open and close store and make sure to handle cash counters, collect cash and deposit it in a safe.
- Make sure that all employees are obeying the rules and regulations and are aware of the security affairs of the establishment.
Cashier
Franks Gourmet Market
04.2016 - 04.2017
- Scanned groceries and ensured proper price summary.
- Processed customer’s payments by cash, debit, gift, and credit card.
- Managed telephone requests and delivery orders.
- Assisted customers with final purchases and answered questions at check out.
- Trained other staff as needed.
Education
Business Administration in Accounting
St. Petersburg College
Clearwater, FL06.2024
High School Diploma -
Urban Assembly of Design And Construction
New York, NY08.2016
Skills
- Bilingual
- Front Office Procedures Expertise
- Medical Terminology
- Patient Scheduling, and Telephone Etiquette
- Proficient with Microsoft Word, Excel, and PowerPoint
Timeline
Medical Receptionist/Schedule Coordinator
Mri Associates
02.2023 - 08.2023
Patient Coordinator
Akumin Radiology
03.2021 - 02.2023
Hostess/Server
Olive Garden Restaurant
01.2019 - 10.2020
Intake Specialist
Eximia Health
01.2018 - 10.2018
Key Holder
Shu Shop
07.2017 - 12.2017
Cashier
Franks Gourmet Market
04.2016 - 04.2017
Business Administration in Accounting
St. Petersburg College
High School Diploma -
Urban Assembly of Design And Construction
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