YANILL GIL
New York,NY
Summary
Dedicated Office Assistant with 5+ years of experience handling confidential paperwork and making routine office tasks as efficient as possible. Proven managerial experience supervising employees and routine office duties. Strong multitasking, organizational, customer service and data entry skills Great teamwork skills, always willing to help and learn as requested, pretty good at following directions. Reliable, punctual and flexible. Customer service experience and strong communication skills.
Overview
9
9
years of professional experience
Work History
Intake MLTC Liaison
Loyalty Home Care
10.2022 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Verified insurance coverage and obtained pre-authorizations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
- Verified patient insurance eligibility and entered patient information into system.
- Collaborated with team members to address complex cases, resulting in improved case management for clients.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
- Educated clients on available services and programs, empowering them to make informed decisions about their care options.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
TlC Driver
Riverside Taxi and Limousine
07.2025 - 08.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
CDPAP
All American Home Care
01.2021 - 01.2025
- Provided compassionate companionship to patients, engaging them in conversation and recreational activities to promote overall wellbeing.
- Assisted with wound care management under the guidance of a registered nurse or physician, promoting faster healing times.
- Ensured timely administration of medications under the supervision of a licensed nurse, contributing to positive patient outcomes.
- Enhanced patient care by providing support in daily living activities and personal hygiene tasks.
- Monitored vital signs during routine checks, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Administrative Assistant
Platinum Home Health Care
09.2022 - 10.2022
- Requests all authorization for the team once the process is completed
- If no switch has been made, call the patient to complete the switch and request authorization verbally, via email and fax
- Coordinate if aid has been registered and assigned to each case
- Oversee all the cases and assist with the process
- This includes Agency switch, Accepted cases, CHHA and New MLTCS/HMOs
- Schedule Maximus Assessment
- Reports: Complete and update weekly reports every Friday
- This includes HHA and Bolt reports
- Monitor all authorization received and check they are properly assigned to representatives and team
- Customer services
- Executed record filing system to improve document organization and management
Payroll Assistant
On Target Staffing LLC
02.2018 - 07.2022
- Updated employee files with new details such as changes in address or salary levels
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Researched and resolved time discrepancies
- Checked accrued hours against listed hours for leave time
- Handled payroll activities for 150-300 employees
- Analyzed all company data entry systems
- Fill 19's forms
- Background checks and E-verify
- Responds to unemployment claims and accidents reports
- Coordinate transportation/drivers payroll
Office Assistant
On Target Staffing
09.2016 - 01.2018
- Interacted with customers by phone, email or in-person to provide information
- Completed clerical tasks such as filing, copying and distributing mail
- Developed correspondence letters, memos and emails
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Recruitment
- Answered average of 50 calls daily, processing orders and resolving customer and billing issues
- Fill out applications of new employees
- Dispatch
Education
Certificate - Pharmacy Technician
Finlay Institute
North Bergen, NJLicense - TLC Driver License
Millenium Driving School
The Bronx, NY08.2023
Business Administration And Management -
ASA College
New York06.2022
Biotechnology -
Bronx Community College of The City University of New York
The Bronx01.2019
Pharmacology -
Utesa Santiago
06.2016
Accounting Clerk: Accounting -
Infotep Santiago
11.2013
High School -
Colegio Cristiano Fuente De Salvacion
Licey Al Medio, Stgo06.2013
Skills
- Microsoft Office
- Supply Inventory Control
- Office Equipment Operation
- Microsoft Dynamics
- Ease with Computers and Technology
- Microsoft Windows
- Microsoft Outlook
- Strong Organizational Skills
- Computers and Technology
- Multitasking and Time Management
- Microsoft Excel
- Microsoft SharePoint
- Document and File Management
- Employee Training
- Customer service
- Data entry
- Microsoft outlook
- Filing
- Clerical support
- Customer relations
- Critical thinking
- Strong problem solver
Timeline
TlC Driver
Riverside Taxi and Limousine
07.2025 - 08.2025
Intake MLTC Liaison
Loyalty Home Care
10.2022 - Current
Administrative Assistant
Platinum Home Health Care
09.2022 - 10.2022
CDPAP
All American Home Care
01.2021 - 01.2025
Payroll Assistant
On Target Staffing LLC
02.2018 - 07.2022
Office Assistant
On Target Staffing
09.2016 - 01.2018
Business Administration And Management -
ASA College
Biotechnology -
Bronx Community College of The City University of New York
Pharmacology -
Utesa Santiago
Accounting Clerk: Accounting -
Infotep Santiago
High School -
Colegio Cristiano Fuente De Salvacion
Certificate - Pharmacy Technician
Finlay Institute
License - TLC Driver License
Millenium Driving School
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