Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanilsa Ramirez

Winter Springs,FL

Summary

With over two decades of experience in the retail sector, primarily at Save-A-Lot, I excel in balancing customer service with administrative duties, showcasing strong communication and problem-solving skills. My bilingual ability and expertise in policy enforcement and client support have significantly contributed to enhancing store operations and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Shift Leader

Save-A-Lot
Winter Springs, FL
06.2015 - Current
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard before use or sale.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with all health codes and safety regulations within the store.
  • Assisted customers with locating products or answering questions about store offerings.
  • Directs and monitors the day-to-day activities of full-time and part-time store team members.
  • Completes electronic store reports, conducts bag and video checks, and reports results to the Store Manager.
  • Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager.
  • Handles emergency management, such as evacuation procedures, appropriately.
  • protects company property, funds, and merchandise.
  • Ensures that loss prevention procedures are followed daily.
  • Executed thorough completion of sweep logs and sanitation tasks promptly.
  • Acts as initial point of contact for media and regulatory visitors, directing inquiries to Store Manager.
  • Performs other duties, including working in other departments, as assigned.

Store Associate

Save-A-Lot
Winter Springs, FL
08.2003 - 01.2008
  • Operated a cash register efficiently and performed checkout procedures at or above expected performance standards including, but not limited to, minimum transaction time per item rate and accurate handling/counting of cash, EBT, debit cards, credit cards, WIC Vouchers, Gift Cards, coupons, and checks. Follow all check-out and cash-handling procedures and policies.
  • Consistently meet or exceed the company standards involving the handling, stocking, and maintaining of grocery, frozen, dairy, smoked meat, and all perishable products
  • Assisted with unloading delivery trucks. Stock product on platforms, shelving, peg hooks, and in baskets or refrigerated cases as needed. Handle power and non-powered equipment and hand tools to move stock as needed after being properly trained.
  • Maintained excellent store conditions.
  • Maintain a safe and clean working environment. Complete cleaning duties as assigned, including floors, windows, display cases, shelves, register area, backroom, restrooms, parking lot, and other fixtures. Responsible for 5S areas assigned per company guidelines.
  • Provide excellent customer service, which includes but is not limited to, communicating in a friendly/courteous manner.
  • Assisted store management in training other store employees.
  • I maintained proper rotation for dated and undated products.
  • Ensure products have price tags/signs and are displayed per company guidelines.
  • Properly display, trim, package, and fill
  • I assisted Fresh Meat personnel as needed. Duties may include but are not limited to, wrapping packages, using scales to weigh and tag products, and stocking meat packages as needed.

Education

High School Diploma -

Aida Cartagena Porta Latin- High School
Dominican Republic

Skills

  • Over 20 years of Customer Service and Data Entry
  • experience in the Retail industry with the ability to commit to the company’s mission and goals
  • Keen ability to balance customer service and administrative responsibilities
  • Strong Communication skills
  • Bi-Lingual
  • Problem-solving
  • Assigning work
  • Policy enforcement
  • Client support

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Shift Leader

Save-A-Lot
06.2015 - Current

Store Associate

Save-A-Lot
08.2003 - 01.2008

High School Diploma -

Aida Cartagena Porta Latin- High School

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Yanilsa Ramirez