Yanilsen Figueroa
North Brunswick,NJ
Summary
Dynamic professional with extensive experience in quality control and shipping coordination at Capacity and Blue Times. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Skilled in warehouse management and team supervision, ensuring accurate order processing and optimal product conditions. Committed to fostering teamwork and maintaining high standards.
Overview
22
22
years of professional experience
Work History
QC Area De Despacho
Capacity
10.2020 - 02.2025
- Pack orders from different clients into the system, verifying the physical product.
- Pick orders from locations depending on the customer.
- counting the product required in the order is correct
- verify that the product is in optimal conditions for packaging.
- Organization and supervision of pallets by customer and order.
- monitor the system to ensure that orders are complete.
- verify compliance with customer specifications in packaging.
- training of new employees.
Blue Times
Coordinador De Shipping
09.2019 - 04.2020
- Managed production tasks including picking, packing, processing orders, and creating
labels. - Routed orders for shipping to customers, ensuring timely and accurate delivery.
- Experienced in managing and supervising personnel across all operational areas
- creation label in the system for different shipping companies.
- Supervising personal in the packing and dispatch of products.
- pallet inspection.
Business Office Administrator
Leonisa S.a
02.2003 - 08.2019
- Managed day-to-day development issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built and managed processes for tracking and monitoring department performance.
- Inventory management at points of sale
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Observed all laws, regulations and other applicable obligations.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Administrador De Empresas - Business Administration
Universidad Cooperativa De Colombia
Villavicencio- Colombia11-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Warehouse Management
- Quality Control
- Order Processing
- Team Supervision
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
QC Area De Despacho
Capacity
10.2020 - 02.2025
Blue Times
Coordinador De Shipping
09.2019 - 04.2020
Business Office Administrator
Leonisa S.a
02.2003 - 08.2019
Administrador De Empresas - Business Administration
Universidad Cooperativa De Colombia
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