Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yanin Cabrera

Coral Springs,FL

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Patient Access Supervisor

University of Miami Health System
Fort Lauderdale, FL
06.2023 - Current
  • Identified opportunities for streamlining processes within the department while maintaining quality standards.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Assisted with resolving any issues that arose during the registration process.
  • Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Ensured all policies and procedures related to patient access were followed.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Addressed customer complaints promptly and professionally.
  • Verified demographics and insurance information to register patients in computer system.
  • Served as a liaison between patients and families and hospital personnel regarding financial obligations.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Managed workflow within the department to ensure timely completion of tasks.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Provided guidance to team members when needed to help them complete their duties efficiently.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Lead Patient Access Representative

University of Miami School of Medicine
Deerfield Beach, FL
09.2021 - 05.2023
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Reviewed eligibility responses to assess patient benefit, prepared estimates, and communicated financial obligations to the patient at the time of service.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Received patient inquiries or complaints and directed to appropriate medical staff and leadership departments.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.

Patient Access Representative I

University of Miami School of Medicine
Deerfield Beach, FL
01.2020 - 09.2021
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with Epic.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including Telehealth guidance and inbound calls for registration.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.

Independent Licensed Representative

Primerica
Margate, FL
01.2008 - Current
  • Assisted existing customers with policy renewals
  • Discussed policy features with customers and assisted in choosing the best policies for individual needs
  • Presented account proposals professionally and effectively
  • Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals, and risk tolerance to formulate and actualize strategic financial plans
  • Recruited and hired high-producing managers, resulting in substantially increased revenue
  • Identified client financial goals and risk tolerance to recommend financial products
  • Coordinated with local organizations to provide specialized support to diverse populations with unique needs
  • Implemented diverse wealth management options to meet client objectives
  • Assisted clients with planning for and funding retirements using mutual funds and other strategies

Senior Global Forwarding Representative

CH Robinson Worldwide Inc.
Miramar, FL
11.2001 - 06.2016
  • Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags
  • Aided senior leadership with report generation to utilize process improvements
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue
  • Exceeded specific team goals, partnering with staff to share and implement best practices
  • Coordinated import and export operations and ensured adherence to schedules and deadlines
  • Resolved customer concerns in a timely manner and worked to improve process integration and flow

Patient Financial Service Representative

Memorial Healthcare System
Miramar, FL
08.2005 - 10.2006
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
  • Greeted visitors and established the purpose of visit to ensure timely completion of check-in procedure
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Promptly addressed internal/external customer issues/requests, resolved concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience
  • Adapt and accepts change in a positive and productive manner, handled unexpected situations and changes in direction calmly and with confidence

Education

Associate of Arts - General Studies

Miami Dade College
Miami, FL
08.2004

Skills

  • Problem resolution ability
  • Personal and professional integrity
  • Regulatory compliance
  • Recruiting and training
  • Critical thinking proficiency
  • Bookkeeping support
  • Organization and planning
  • Patient-oriented
  • Payment processing
  • Bi-lingual in English and Spanish
  • Self-discipline
  • Team development
  • Banking and financial services background
  • Time management
  • MS Office proficient
  • Effective team player
  • Dependable and reliable
  • Superior communication skills
  • High-energy attitude
  • Excellent multi-task
  • Detail-oriented
  • Office Administration
  • Teambuilding
  • Flexible schedule

Certification

  • 2-14 Life & Variable Annuity license
  • Series 6 Limited Representative

Timeline

Patient Access Supervisor

University of Miami Health System
06.2023 - Current

Lead Patient Access Representative

University of Miami School of Medicine
09.2021 - 05.2023

Patient Access Representative I

University of Miami School of Medicine
01.2020 - 09.2021

Independent Licensed Representative

Primerica
01.2008 - Current

Patient Financial Service Representative

Memorial Healthcare System
08.2005 - 10.2006

Senior Global Forwarding Representative

CH Robinson Worldwide Inc.
11.2001 - 06.2016

Associate of Arts - General Studies

Miami Dade College

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Yanin Cabrera