YANINA FOMICHENKO
Irvine,CA
Summary
Detail-oriented and empathetic Case Manager with over 5 years of experience managing client cases, assessing needs, and facilitating program enrollment. Adept at building strong relationships, coordinating services, and ensuring compliance with regulations. Skilled in handling high caseloads while maintaining a client-focused approach.
Overview
9
9
years of professional experience
Work History
Case Manager
Catalyst Kids
09.2023 - Current
- Manage a caseload of more than 500 clients, providing comprehensive case management services.
- Conduct thorough assessments to identify client needs and develop individualized service plans.
- Coordinate with various service providers to ensure clients receive appropriate support.
- Maintain detailed and accurate case records in compliance with organizational and regulatory standards.
- Advocate for clients to access necessary resources and services.
- Provide crisis intervention and support to clients in emergency situations.
- Facilitate client enrollment in relevant programs and services.
- Conduct intake interviews to determine client eligibility for programs and services.
- Assist clients with the enrollment process, ensuring all required documentation is completed accurately.
- Explain program benefits and requirements to clients and address any questions or concerns.
- Track and monitor enrollment status, following up with clients to ensure timely completion.
- Collaborate with team members to streamline enrollment processes and improve client satisfaction.
- Prepare and submit enrollment reports to management regularly.
Customer Service Analyst
California Rent Relief
01.2022 - 09.2023
- Analyzed customer service data to identify patterns, trends, and areas for operational improvement.
- Utilized tools such as Excel, CRM platforms, and data analytics software to produce detailed performance and customer interaction reports.
- Developed targeted strategies to resolve recurring issues and improve overall customer satisfaction.
- Created and maintained comprehensive KPI reports to monitor and evaluate service quality and team performance.
- Ensured all documentation was accurate, current, and in compliance with organizational policies and regulatory standards.
- Managed approximately 45 incoming calls per day
Case Manager
GK ITC, LLC, Remote
02.2020 - 12.2022
- Managed identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Develops and maintains vast knowledge of the products and services being offered.
- Effectively handled and supported a high-volume caseload exceeding 300 cases
- Analyzes complaints from customers and provides adequate resolution.
- Established processes to track customer service inquiries, identify trends, and offer solutions to improve customer service processes.
- Acts as a liaison between customers and management to enhance the overall customer experience.
QA Specialist
PYRAMID LABORATORIES, INC, Costa Mesa
09.2016 - 08.2020
- Ensure all documents are up-to-date, correctly filed, and easily accessible.
- Assist in preparing for regulatory inspections and audits by organizing required documentation and records.
- Ensure compliance with Good Documentation Practices (GDP) and regulatory requirements.
- Maintain and organize QA documentation, including standard operating procedures (SOPs), batch records, and validation protocols.
- Enter and update QA data in databases and systems.
- Coordinate communication between the QA department and other departments.
Education
Bachelor of Arts - Department of Law
University of Stavropol
Russian Federation01.1994
Skills
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Experienced with case management platforms such as HUBBE
- Individualized counseling
- Report writing
- Relationship building
- Regulatory compliance
- Eligibility assessment
- Organization and multitasking
- Time management
- Documentation and reporting
Languages
Russian
Native or Bilingual
Timeline
Case Manager
Catalyst Kids
09.2023 - Current
Customer Service Analyst
California Rent Relief
01.2022 - 09.2023
Case Manager
GK ITC, LLC, Remote
02.2020 - 12.2022
QA Specialist
PYRAMID LABORATORIES, INC, Costa Mesa
09.2016 - 08.2020
Bachelor of Arts - Department of Law
University of Stavropol
Similar Profiles
Zoua ThaoZoua Thao
Program Lead at Catalyst KidsProgram Lead at Catalyst Kids
Corina OliveiraCorina Oliveira
Teacher at Catalyst KidsTeacher at Catalyst Kids
Ashley Brittany MejiaAshley Brittany Mejia
Associate Teacher at Catalyst KidsAssociate Teacher at Catalyst Kids
Jacob StewartJacob Stewart
Crew Member at McDonald'sCrew Member at McDonald's
Metin UZKUTMetin UZKUT
Process Engineer at LabelB Inc.Process Engineer at LabelB Inc.