Yanina Gertsch
Cambridge,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Nurse II, Emergency Department
University Of Maryland Shore Regional Health
07.2024 - Current
- Administered medications and treatments according to established protocols and physician orders.
- Monitored patient vital signs and reported changes to healthcare team promptly.
- Assisted in developing individualized care plans based on patient assessments and needs.
- Educated patients and families on health management, medication adherence, and discharge instructions.
- Responded to patient emergencies to provide prompt and correct intervention .
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
Patient Care Technician II, Emergency Department
University Of Maryland Shore Regional Health
10.2023 - 07.2024
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to medical team promptly.
- Maintained cleanliness and organization of patient areas to ensure safety.
- Supported patients in mobility exercises, enhancing recovery efforts.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Laboratory Support Tech I
University Of Maryland Shore Regional Health
01.2022 - 10.2023
- Assisted in preparing samples for analysis, following established protocols and procedures.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Followed safety protocols to maintain safe and secure laboratory environment.
Customer Service Representative
Queenstown Bank of Maryland
08.2020 - 12.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates and maintained accurate customer records in banking software systems.
- Assisted Branch Manager with day-to-day branch functions.
- Diffused intense customer situations to maintain high level of satisfaction.
- Closely followed standard policies and procedures, ensuring safety and privacy of customer information and finances, as well as bank assets.
Customer Service Representative, Teller
Chesapeake Bank and Trust
11.2017 - 08.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Collaborated with cross-functional teams to improve service delivery and enhance customer satisfaction.
- Trained new team members on operational procedures and customer service best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
Blue Heron Cafe
09.2011 - 10.2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on menu items and restaurant procedures.
- Managed multiple tables efficiently during peak hours, maintaining service quality.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Education
Bachelor of Science - Nursing
American Public University
Charles Town, WV05-2027
Associate of Science - Nursing
Chesapeake Community College
Wye Mills, MD05-2024
Letter of Recognition - Phlebotomy
Chesapeake Community College
Wye Mills, MD12-2021
Skills
- Infection control
- Interdisciplinary collaboration
- Medication administration
- Phlebotomy
- Clinical judgment
- Patient education
Certification
- Basic life support for healthcare workers (BLS)
- Advanced cardiovascular life support (ACLS)
- National institutes of health stroke scale (NIHSS)
- Pediatric advanced life support (PALS)
- Neonatal resuscitation program (NRP)
Languages
Spanish
Native or Bilingual
Timeline
Clinical Nurse II, Emergency Department
University Of Maryland Shore Regional Health
07.2024 - Current
Patient Care Technician II, Emergency Department
University Of Maryland Shore Regional Health
10.2023 - 07.2024
Laboratory Support Tech I
University Of Maryland Shore Regional Health
01.2022 - 10.2023
Customer Service Representative
Queenstown Bank of Maryland
08.2020 - 12.2021
Customer Service Representative, Teller
Chesapeake Bank and Trust
11.2017 - 08.2020
Waitress
Blue Heron Cafe
09.2011 - 10.2017
Bachelor of Science - Nursing
American Public University
Associate of Science - Nursing
Chesapeake Community College
Letter of Recognition - Phlebotomy
Chesapeake Community College