YANINA MAYSONET
New Orleans,LA
Summary
Dynamic professional with a proven track record at several administrative and customer service based positions. Excelled in roles requiring conflict resolution, exceptional communication and teamwork, significantly enhancing operational efficiency. Skilled in QuickBooks and fluent in Spanish, demonstrating a strong work ethic and a commitment to excellence in diverse administrative and sales roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Ruby Slipper
New Orleans, USA
02.2024 - Current
- Serves patrons with food and beverages in a timely, friendly manner.
- Excels in verbal communication, customer service, conflict resolution, and teamwork.
- Supervise and have trained five new employees.
Sales Associate, Server & Hostess
Horseshoe Bay Resort
Horseshoe Bay, USA
03.2023 - 11.2023
- Received invoices and delivered merchandise to the seven outlets within the resort.
- Processed orders within the Birch Street system as well as expert understanding of the Yellow Dog software inventory system.
- Supplied assistance and responded to queries about products and purchases.
- Provided recommendations according to customer needs, or preferences.
- Processed credit card payments, refunds, exchanges, and returns.
Sales Associate
Atlantic Gems
Silver Spring, USA
09.2022 - 02.2023
- Sold and upkept gem, findings, and semi-precious bead inventory.
- Managed and packed merchandise for overseas and domestic travel.
- Aided in identifying custom order pricing for jewelry repairs and original pieces.
Administrative Assistant
Auxiliary to the National Medical Association
Silver Spring, USA
01.2022 - 09.2022
- Maintained the membership database and organized the filing system within the office.
- Coordinated the annual conference, including travel arrangements, and scheduling of meetings and events. Was responsible for the organization and payments of the bazaar aspect of the annual conferences, including classifying booths and merchandise.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Website Developer & Communications Assistant
Total Family Care Coalition
Washington , USA
08.2021 - 01.2022
- Scheduled client appointments, maintained calendars, coordinated staff meetings, and organized the filing system.
- Developed the entire website redesign.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
ESL Language Assistant
Conversa Spain
Murcia, Spain
09.2019 - 05.2020
- Assisted teachers at two different academies with their science and English language lessons.
- Focused on reading comprehension, daily lesson planning for Grades One through Six, grading assignments, and administering oral exams.
Administrative and Marketing Assistant
National Black Nurses Association (NBNA)
Silver Spring, USA
04.2017 - 08.2019
- Assistant to Membership and Conference Services Managers.
- Managed the registration process of over one thousand attendees at annual conferences, including processing payments.
- Assisted in organizing conference presentations, and the publication of the conference booklet.
- Provided a concierge service to attendees throughout the conference.
- Prepared the NBNA member monthly journal.
- Responsible for improving the layout of the NBNA website, vetting and creating job postings, email ads, and financial reports.
- Organized social media campaigns, monitored membership services, and processed all orders within the online store.
Education
Bachelor of Arts - Anthropology, Linguistics
Salisbury University
Salisbury, MDSkills
- 100 WPM
- Native English Speaker
- Fluent in Spanish
- Experienced with QuickBooks
- Experienced with Windows Vista
- Experienced with Microsoft Word
- Excellent with various sales and service software
- Proficient in Excel
- Proficient in PowerPoint
- Order delivery practices
- Hostess support
- Table resetting
- Team member support
- Table setting arrangements
- POS operation
- Menu memorization
- Responsible beverage service
- Exceptional customer service
- Strong work ethic
References
Available upon request.
Certification
- TESOL/TESL Certification
- Life and Health Insurance License
- Learn2Serve Louisiana Responsible Vendor Certification
Timeline
Server
The Ruby Slipper
02.2024 - Current
Sales Associate, Server & Hostess
Horseshoe Bay Resort
03.2023 - 11.2023
Sales Associate
Atlantic Gems
09.2022 - 02.2023
Administrative Assistant
Auxiliary to the National Medical Association
01.2022 - 09.2022
Website Developer & Communications Assistant
Total Family Care Coalition
08.2021 - 01.2022
ESL Language Assistant
Conversa Spain
09.2019 - 05.2020
Administrative and Marketing Assistant
National Black Nurses Association (NBNA)
04.2017 - 08.2019
Bachelor of Arts - Anthropology, Linguistics
Salisbury University
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