Yanina Olivari

Las Vegas,NV

Summary

Ability Summary Bilingual Spanish / English Excellent customer service skills Able to perform general office duties Able to provide punctual and consistant attendance Able to learn new concepts quickly and adapt to change Effective team member Able to work well under pressure Cash handling expierence Data entry skills with ability to type 60 wpm Highly motivated individual who can achieve set goals

Resourceful Resolution Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer service strategies, and negotiation techniques. Excel at communication, problem-solving, and adaptability, ensuring successful resolutions that meet both company and client needs.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Resolution Specialist

Hilton Grand Vacations

Las Vegas, Nv

03.2019 - 01.2026

Resolved customer inquiries through effective communication and active listening.
Coordinated with internal teams to address guest concerns promptly.
Managed conflict resolution by applying company policies and procedures.
Issue Resolution: Investigate, manage, and resolve complex customer complaints or escalations.
Customer Advocacy: Act as a liaison between the customer and the company, ensuring a positive experience.
Trend Analysis: Identify recurring problems and report them to leadership to prevent future issues.
Communication: Facilitate seamless communication internally and externally, explaining complex information clearly.
Documented case details in the customer relationship management system efficiently.
Trained new team members on best practices for customer service excellence.
Facilitated follow-up communications to ensure guest satisfaction after issue resolution.
Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
Developed action plans outlining specific tasks needed in order resolve high priority disputes quickly while maintaining excellent customer service levels.
Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.

Insurance Broker

Academy Auto Insurance

Inglewood, CA

09.2018 - 01.2019

Researching policies from different insurers
Arranging insurance cover
Negotiating for the best deals
Dealing with renewals
Helping to change existing policies
Collecting any premiums
Processing accounts
General admin duties
Preparing reports for underwriters
Finding new clients and forecasting their future needs
Answer phones and questions
Give Quotes in person and over the phone, scan / fax / email documents.

Collections Agent

Hawthorne Auto Square

Hawthorne, CA

10.2015 - 05.2018

Handled inbound and outbound calls with the objective of collecting delinquent accounts
Responsible for reaching out to customers to collect payment of overdue bills, loans, or other payments
Keeping accurate records and reporting on collection activity
Resolve billing and customer credit issues
Update account status records and collection efforts
Cash handling via register
Ringing up sales, bagging items, requesting price checks, honoring coupons.

Sales Representative

Sprint

Torrance, CA

01.2012 - 09.2015

Provided excellent customer service and information regarding products
Answered multi-phone calls and questions from customers
Scheduled E-Tickets for phones needing repair
Ran credit and prepared documents for customers seeking new lines of service
Met and exceeded monthly sales quotes.

Education

High School Diploma - General High School Curriculum

Leuzinger High School

Lawndale, CA

Skills

Bilingual Spanish / English
Excellent customer service skills
Able to perform general office duties
Able to provide punctual and consistent attendance
Able to learn new concepts quickly and adapt to change
Effective team member
Able to work well under pressure
Cash handling experience
Data entry skills with ability to type 60 wpm
Highly motivated individual who can achieve set goals
Trend analysis
Data documentation
Guest follow-up

Client relationship building
Team training
Critical thinking
De-escalation techniques
Excellent communication
Case management
Problem-solving abilities
Conflict resolution
Attention to detail
CRM management
Multitasking Abilities
Organizational skills
Time management abilities

Timeline