YANINA PALACIOS
Westlake,FL
Summary
Offering positive attitude and willingness to learn and grow in customer-focused environment. Brings foundational understanding of customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Customer Experience Coor
TJX - Marshalls Store
05.2024 - Current
- Responsable to Create a positive internal and external customer experience
- Trains and mentors Associates on established merchandising and processing principles
- Registers customer purchases on cash register, processes voids, returns, refunds, and exchanges.
- Ensures merchandise is properly tagged, hung, secured, and coded
- Promotes credit and loyalty programs
- Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
- Maintains all organizational, cleanliness and recovery standards for the backroom area
- Ensures compliance with recycling and, where applicable, hazardous waste programs
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Partners with Management on Associate training needs to increase effectiveness
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
Manager
YP TRAVEL
10.2016 - 08.2023
- I elaborated quotes for packages or individual services in different tourist destinations
- I negotiated with tourism service providers to obtain better alternatives for clients
- I resolved issues before, during, and after clients' trips
- I followed up on the closing of each reservation's sale and their respective payments
- I kept clients updated through social media platforms (Instagram, Facebook, WhatsApp) about tourist destinations, requirements, travel documents, etc
- I designed travel plans for groups of students, families, and friends
- I received awards from different service providers between the years 2016-2023
- These awards led me to discover the best tourist destinations in the Caribbean and South America, thanks to my exceptional performance and customer service
- I successfully resolved last-minute travel issues, ensuring a seamless experience for clients
- I increased tourist package sales by 30% by implementing targeted marketing strategies
Manager
Universidad Ricardo Palma
03.2001 - 07.2003
Education
Manager -
Universidad Ricardo Palma
07.2003
Skills
- Patience and composure
- Microsoft office
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Sales expertise
- Customer service excellence
- Active listening
- Work ethic and integrity
Accomplishments
1- During my tenure at Marshalls, I met the objective of credit card placement and earned high customer satisfaction ratings through surveys.
Additionally, I received recognition from the store team, led by the Store Manager.
2- Throughout my tenure as a travel agent (2016-2023), I consistently received awards from various service providers, recognizing my outstanding performance and commitment to exceptional customer service. These accolades granted me access to exclusive familiarization trips, allowing me to discover the most captivating tourist destinations in the Caribbean and South America.
I consistently demonstrated my problem-solving skills by resolving last-minute travel issues, ensuring seamless experiences for clients. Through strategic marketing initiatives, I achieved a 30% increase in tourist package sales, highlighting my capability to drive business growth and revenue enhancement
Personal Information
- Place of Birth: Peru
- Date of Birth: 10/10/73
- Gender: Female
- Nationality: Peruana
- Marital Status: Married
Languages
English
Professional Working
Spanish
Native or Bilingual
Hobbies and Interests
- Dance
Timeline
Customer Experience Coor
TJX - Marshalls Store
05.2024 - Current
Manager
YP TRAVEL
10.2016 - 08.2023
Manager
Universidad Ricardo Palma
03.2001 - 07.2003
Manager -
Universidad Ricardo Palma
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