Yanina Raumo

• Coordinated field support activities such as selection missions (over 40 events), airport assistance and movement operations activities for the UN Migration Agency in Lebanon. (yearly cohort of app. 10,000 refugees).
• Managed staff development processes including hiring, training, and performance feedback to ensure efficient project implementation.
• Supported resettlement projects implementation, monitoring, evaluation, and reporting activities to ensure compliance with programme requirements.
• Supervised staff travel on a country level.
• Assisted in developing concept notes and funding proposals for resettlement and returns projects.
• Liaised with other teams and units in Lebanon, in the region and other IOM country offices, and with external partners such as government authorities, relevant embassies, and other UN agencies. As needed, represented IOM at partner meetings and conferences.
• Implemented processes that simplified procedures and reduced average processing time.
• Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
• Updated and shared standard operating procedures (SOPs) using stakeholder and employee input and feedback resulting in clearer and more useful instruction for users.
• Coordinated visits and provided briefs to countries' delegations improving knowledge and awareness of operational activities, programs and offerings.
• Oversaw narrative and financial reporting, ensuring accuracy and compliance with regulatory requirements.
• Verified compliance with best existing practices throughout organization.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Position was affected by the organizational restructuring/adjustment in line with funding constraints (USRAP, EU resettlement programs).

• Coordinated movement operations activities for the UN Migration Agency in Malaysia (yearly cohort of 5,000-6,000 refugees).
• Built and maintained positive relationships with IOM partners, embassy representatives, UNHCR, and local authorities in Malaysia.
• Supervised the airport office at Kuala Lumpur International Airport.
• Supervised staff travel on a country level
• Oversaw transportation strategies for different resettlement programs in Malaysia, in coordination with various partners.
• Assessed risks associated with various projects, implementing mitigation strategies to protect Organization's interests.
• Enhanced productivity through developing and implementing effective standard operating procedures.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Oversaw daily operations, ensuring timely completion of tasks and adherence to Organization's policies and procedures.
• Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
• Coordinated travel documents issuance with relevant embassies for AVRR cases, ensuring smooth departures and arrivals.
• Managed bookings in AMADEUS and arranged PTAs/e-tickets for resettlement cases, optimizing travel logistics and staff travel
• Reviewed and adjusted invoices from local carriers, ensuring accurate payments and cost efficiency.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Performed wide-ranging administrative, financial and service-related functions.

• Assisted with planning and coordinating day-to-day and special program activities.
• Established rapport with beneficiaries through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Supported US Refugee Admission program (USRAP) starting from biodata collecting interviews, preparing files for the immigration interviews with the US Immigration officers and preparing travel packets for departure.
• Facilitated travel bookings and arranged tickets for departing refugees, optimizing travel logistics.