YANINA ZAMBRANO
Miami,FL
Summary
In my professional experience I have developed skills in group management, in training aimed at students, parents and different actors within school feeding programs in Colombia, maintaining clear and assertive communication.
In the management and direction of operational personnel
Proven achiever with a track record at Kelly Educational Services, where I enhanced team productivity through superior communication and strategic workflow management. Expert in client relationship building and complaint resolution, I streamlined operations and optimized resource use, significantly improving equipment uptime without exceeding a single numerical percentage.
Overview
6
6
years of professional experience
Work History
KELLY SERVICES
Substitute Teacher I Kelly Educational Services I
08.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Streamlined work processes by implementing efficient organizational systems and procedures.
Office Assistant
Pickup
07.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Office Assistant
UltraEntregas Miami
02.2019 - 08.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
Education
No Degree - Food Services Intervention
University of Antioquia
Colombia 11.2011
Nutritiotinist Dietitian - Science in Human Nutrition And Dietetis
UNIVERSITY OF THE ATLANTIC
COLOMBIA 12.1995
Skills
Goal-oriented mindset
Client Relationship Building
Complaint Handling
Workflow Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
KELLY SERVICES
Substitute Teacher I Kelly Educational Services I
08.2024 - Current
Office Assistant
Pickup
07.2024 - Current
Office Assistant
UltraEntregas Miami
02.2019 - 08.2021
No Degree - Food Services Intervention
University of Antioquia
Nutritiotinist Dietitian - Science in Human Nutrition And Dietetis
UNIVERSITY OF THE ATLANTIC
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