Yanine Franklin, M.Ed., CRC
Tuscaloosa
Summary
Energetic and dedicated professional with experience in managing social service initiatives that enhance client support in person and/or remotely. Proven experience in analyzing complex case issues and developing viable solutions in support of clients with cognitive, physical, and/or mental disabilities. Skillful in the formulation of assessing options and developing individual plans to optimize services. Passion for providing customer/client care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ACADEMIC ACCOMMODATIONS SPECIALIST, HYBRID
University of Alabama
12.2020 - Current
- Provides and coordinates direct services to students with disabilities individualized to meet the needs of students, based on documentation and professional judgment
- Provides consultation for staff and faculty to increase awareness of the needs of students with disabilities and to reduce programmatic, attitudinal, and physical barriers
- Seeks to establish and maintain a balance of rights and responsibilities for both students with disabilities and the University.
PEOPLE LEAD (Full- Time, 40 Hours)
Walmart
01.2019 - 01.2020
- Oversaw human resources department activities and coordinate staffing operations of 355 associates
- Managed associate recruitment, hiring, staffing, development, and succession planning
- Monitored associate productivity and performance needs
- Served as liaison between store leadership, administrative staff, and associates facilitating communication to expedient problem resolutions
- Provided department lead support for company HR programs and initiatives
- Created and modified associate scheduling ensuring proper coverage
- Mentored associates and developed steps to increase engagement while promoting a safe work environment.
JOB ACCOMMODATION SPECIALIST
Sedgwick
01.2019 - 07.2019
- Analyzed claims for short-term disability (STD) and long-term disability (LTD) benefits
- Reviewed medical documentation for temporary and permanent accommodation requests
- Negotiated and approved temporary and permanent disability restrictions/accommodations requests
- Oversaw renegotiation regarding reasonable alternative accommodations and denied restrictions based on lack of supporting documentation
- Interviewed claimant's employer to obtain specific information including training/education needed for position, physical demands, wages and benefits, and availability
- Consulted with provider offices.
VOCATIONAL REHABILITATION COUNSELOR
Georgia Vocational Rehabilitation Agency
01.2018 - 01.2019
- Oversaw caseload up to 40 clients while managing and authorizing vocational counseling activities/services
- Conducted intake assessment for individuals with disabilities requiring complex rehabilitation strategies and determined appropriate vocational services
- Developed and managed Financial Needs Assessments
- Created Individual Plans of Employment (IPE) for clients identifying education level, physical abilities, work skills, career goals, and aptitudes
- Collaborated with local agencies to build partnerships for client job placement and development activities
- Facilitated job trainings, assisted clients in application process, and monitored work progress.
VOCATIONAL REHABILITATION INTERN
Georgia Vocational Rehabilitation Agency
01.2018 - 01.2018
- Performed initial intake assessment for individuals with physical and/or mental disabilities determining appropriate vocational services based on needs
- Completed daily case management notes documenting progress and adjustment to services
- Partnered with Vocational Rehabilitation Counselors to review client assessments for eligibility determination, develop work plans, and conduct client job readiness trainings.
FINANCIAL AID TELECOUNSELOR (Full-time, Varied)
Auburn University
01.2015 - 01.2018
- Supported daily operations of the university's Financial Aid department by answering inquiries from undergraduate, graduate, and medical school students regarding financial aid eligibility via phone and email
- Counseled students and families about financial aid eligibility and responded to inquiries regarding account status
- Resolved grievances using de-escalation techniques
- Mentored and trained staff.
Education
Master of Education in Clinical Rehabilitation Counseling -
Auburn University
Auburn, AL01.2018
Bachelor of Arts in Psychology -
Auburn University
Auburn, AL01.2016
Skills
- Intake Assessment
- Job Training & Placement
- Customer Satisfaction
- Job retention
- Case Management
- Workforce Development
- Consumer Service
- Conflict resolution
- Technical support
- Community Resources
- Individual Service Plans (ISP)
- Resource Referrals
- Effective communication
- Case/Account management
Certification
Certified Rehabilitation Counselor (CRC) (current)
Timeline
ACADEMIC ACCOMMODATIONS SPECIALIST, HYBRID
University of Alabama
12.2020 - Current
PEOPLE LEAD (Full- Time, 40 Hours)
Walmart
01.2019 - 01.2020
JOB ACCOMMODATION SPECIALIST
Sedgwick
01.2019 - 07.2019
VOCATIONAL REHABILITATION COUNSELOR
Georgia Vocational Rehabilitation Agency
01.2018 - 01.2019
VOCATIONAL REHABILITATION INTERN
Georgia Vocational Rehabilitation Agency
01.2018 - 01.2018
FINANCIAL AID TELECOUNSELOR (Full-time, Varied)
Auburn University
01.2015 - 01.2018
Master of Education in Clinical Rehabilitation Counseling -
Auburn University
Bachelor of Arts in Psychology -
Auburn University
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