Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanin Geminiano Garcia

Temecula,CA

Summary

Highly-motivated employee with desire to take on new responsibilities, tasks, and challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Understands company policy, guidelines and procedures. Seeking long term commitment and growth within the area of responsibility.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Motel 6
Temecula, CA
03.2023 - Current
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Resolved guest complaints in a professional manner.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained accurate records of all transactions within the hotel software system.
  • Answered incoming calls from guests seeking reservations or general information.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Promoted loyalty programs to encourage repeat business.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Organized and cleaned lobby and reception areas, fostering strong visual presentation.

Team Lead Packer

Envases DevTechPet
Temecula, CA
02.2023 - 03.2024
  • Competent in WMS and SAP.
  • Overseeing of received goods.
  • Monitoring correctly labeled pallets in shipping area.
  • Over 90% efficiency in shipping and receiving.
  • Understanding of bill of landing.
  • Ensure product quality to customers satisfaction.
  • Recorded product, packaging and order information on forms and records.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.
  • Cover machine staffing for employees breaks and lunches.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Identified opportunities for process improvements, implementing changes when required.
  • Provided support to junior staff during peak periods of workloads.
  • Maintained accurate records of task completion times.
  • Documented production levels and materials used to keep management informed.

Assistant Manager

E&A Remodeling LLC
Lawrenceville, GA
06.2021 - 01.2023
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensure all work sites are OSHA complaint
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Created and managed budgets for travel, training and team building activities.

Education

GED -

Temecula Adult School
Temecula, CA

Skills

  • Entry level sit down forklift certified
  • Microsoft & Excel certification
  • Bilingual English & Spanish
  • Basic accounting
  • Inventory Monitoring
  • Ability to effectively communicate
  • Ability to work in fast pasting environments
  • Appropriately manage and prioritize
  • 5 star customer service
  • Cash handling experience
  • Documentation And Reporting
  • Data Entry
  • On hand experience with Pallet Jack

Timeline

Guest Service Representative

Motel 6
03.2023 - Current

Team Lead Packer

Envases DevTechPet
02.2023 - 03.2024

Assistant Manager

E&A Remodeling LLC
06.2021 - 01.2023

GED -

Temecula Adult School

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Yanin Geminiano Garcia