Yanique Thompson
Pomona ,NY
Summary
Dynamic professional with 10 years of extensive experience in customer service. Healthcare, and retail. Proven expertise in delivering outstanding service, managing inventory effectively, and maximizing customer satisfaction. Eager to take on new challenges in a variety of roles, leveraging a robust background in care provision, sales, and product presentation to drive success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pro Accountant/Paint Associate
The Home Depot
05.2019 - Current
- Prepare paint and precisely cut blinds to fulfill customer customization requests, ensuring product specifications are met with high accuracy.
- Deliver exceptional customer service, fostering a positive and welcoming shopping environment for patrons.
- Maintain and organize aisle inventory, ensuring efficient restocking and accessibility of products.
- I am responsible for creating and processing orders specifically for professional customers, ensuring that all details are accurate and meet their expectations. This involves handling credit card transactions efficiently and assisting professionals in the sign-up process to access our services. Additionally, I strive to maintain a positive and collaborative work environment, fostering teamwork and open communication among colleagues to enhance productivity and overall job satisfaction.
CNA (Certified Nursing Assistant)
Northern Manor
11.2021 - 12.2022
- Delivered empathetic care to patients with cognitive impairments, maintaining a secure and comforting environment.
- Assisted with patient mobility and daily living tasks using equipment like Hoyer lifts, Contributing to their personal care and ambulation.
- Supported medication management, provided meal assistance, and maintained personal hygiene, while ensuring adherence to routines and schedules.
Sales Associate
Marshalls
09.2020 - 10.2021
- Delivered personalized customer service, offering product recommendations to improve the overall shopping experience.
- Maintained inventory accuracy through timely restocking of goods.
- Ensured appealing merchandise presentation by consistently organizing and folding clothing items.
Universal Associate
Express
04.2019 - 12.2019
- Delivered outstanding customer support by swiftly addressing and resolving inquiries, fostering enduring client satisfaction and repeat business.
- Maintained inventory integrity through diligent processing of returns and systematic restocking, upholding store aesthetic and ensuring continuous product accessibility.
Education
Certified Phlebotomy Technician - PHB
Rockland Community College
Suffern, NY04.2023
Certified PCA (Personal Care Aide) - PCA
Community Health Care
Spring Valley, NY02.2021
High School Diploma -
Cumberland High School
Jamaica 01.2014
Skills
- Hover Lift
- Stand Lift
- Phone Etiquette
- Senior Care
- Assisted Living
- Hospice Care
- Comfortable With Technology
- Multi-Task
- Safety
Certification
Phlebotomy
Timeline
CNA (Certified Nursing Assistant)
Northern Manor
11.2021 - 12.2022
Sales Associate
Marshalls
09.2020 - 10.2021
Pro Accountant/Paint Associate
The Home Depot
05.2019 - Current
Universal Associate
Express
04.2019 - 12.2019
Certified Phlebotomy Technician - PHB
Rockland Community College
Certified PCA (Personal Care Aide) - PCA
Community Health Care
High School Diploma -
Cumberland High School
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