Yanique Whyte
Lauderdale Lakes,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Relations Specialist
Direct TV
Sunrise, FL
11.2018 - Current
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Handled calls in fast-paced settings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Retention Specialist
Centerfield Media
Margate, FL
03.2015 - 11.2018
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Retained customers that threatened to disconnect their services by upselling the benefits of products.
Customer Service Representative Specialist
Global Response Center
Maragate , Florida
01.2017 - 11.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Associate of Science - Business Administration
Keiser University
Fort Lauderdale, FLSkills
- Upbeat and Positive Personality
- Upselling Products and Services
- Call Documentation
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Retention Strategies
- Calm and Professional Under Pressure
- De-escalation Techniques
- Salesforce CRM
- Call Volume and Quality Metrics
- Strong Analytical and Problem Solving Skills
- Billing Adjustments and Refunds
- Computer Proficiency
- MS Office
- Microsoft Office
Affiliations
- Millitary
Timeline
Customer Relations Specialist
Direct TV
11.2018 - Current
Customer Service Representative Specialist
Global Response Center
01.2017 - 11.2017
Customer Retention Specialist
Centerfield Media
03.2015 - 11.2018
Associate of Science - Business Administration
Keiser University