Yanique Wilson
Virtual Administrative Assistant
Savanna La Mar,Westmoreland
Summary
Experienced and dedicated administrative assistant with a strong track record of providing efficient support to executives and teams. Highly skilled in managing calendars and coordinating meetings. Proficient in organizing and maintaining files, drafting correspondence, and performing general office duties. Excellent attention to detail and exceptional organizational abilities ensure smooth operations and effective communication within the office. A proactive problem-solver with exceptional time management skills and a commitment to maintaining confidentiality. Known for fostering positive working relationships and contributing to a productive and collaborative work environment.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Assistant
SAW Counseling Center
02.2022 - Current
- Scheduling and coordinating appointments, meetings,
- Handling incoming and outgoing communications, including emails, phone calls, and mail
- Creating and maintaining organized filing systems, both physical and digital
- Providing general administrative support to executives or teams, which may include preparing expense reports, handling reimbursements, and coordinating office events or functions
- Maintaining strict confidentiality and discretion when handling sensitive information
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Reservation Sales Specialist
Itel
01.2021 - 01.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Resolved various issues and discrepancies for customers.
- Worked closely with front desk to achieve full occupancy of property.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Travel Agent
National Travel Service
11.2019 - 04.2020
- Research flights using Sabre, hotels, car rentals and cruise upon customers request
- Research visa requirements for customer
- Processing applications and data entry
- Confirm reservations of flights using Sabre, hotels, cruise and car rentals
- Process payment
- Scanning and uploading of documentation
- Preparing reports for weekly transactions
- Fee collection and cash handling
- General administration duties
- Tracking of passports
- Handover of passports to Courier/Applicants
- Contact customer with information on specials for airline tickets, cruises and hotels
- Contact customer for feedback on trip
- Being a team player
- Process weekly reports
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
Transactional Sales Agent
National Pen Company
08.2018 - 02.2020
- Contact customer
- Assist customer with account
- Persuade customer in promotional products
- Assist customer with navigation of website
- Process credit card payment
- Research promotional products using website that best suits customer need
- Update customer of order placed
- Being a team player
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Care Specialist
Vistaprint
04.2018 - 08.2018
- Navigate customer on website
- Assist with design
- Create designs
- Being a team player
- Advice customer
- Research and solve problems
- Monitored customer care goals and developed improvements.
- Managed customer inquiries for all products and services.
Customer Care Representative
Xerox, Delta Airline and Amazon
09.2014 - 11.2017
- Navigate customers on organizations website and applications
- Process flight reservations using companies software
- Process payment
- Promoting and sales of partnering companies products and services
- Being a team player
- Research and solve issues
- Tracking customers purchases
- Processing customers confidential information
- Providing excellent customer service
- Processing refunds
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor’s - Social Work
University of The Commonwealth Caribbean
Jamaica 09.2022 - Current
High School Diploma -
Godfrey Stewart High School
01.2001 - 05.2006
Skills
Problem Solving skills
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor’s - Social Work
University of The Commonwealth Caribbean
09.2022 - Current
Administrative Assistant
SAW Counseling Center
02.2022 - Current
Reservation Sales Specialist
Itel
01.2021 - 01.2022
Travel Agent
National Travel Service
11.2019 - 04.2020
Transactional Sales Agent
National Pen Company
08.2018 - 02.2020
Care Specialist
Vistaprint
04.2018 - 08.2018
Customer Care Representative
Xerox, Delta Airline and Amazon
09.2014 - 11.2017
High School Diploma -
Godfrey Stewart High School
01.2001 - 05.2006
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