Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yanira Duarte

Santa Ana,CA

Summary

Results-driven candidate focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience

Work History

Porter

Advanced Property Services
04.2022 - Current
  • Communicated with manager about tenant emergency, complaint or maintenance request.
  • Provide tenant with appropriate form base on request.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for tenants through regular cleaning of patio,laundry room and parking lots
  • Cleaned and organized building as required.

Respite Care Provider

Roz Home Care
05.2021 - Current
  • Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.

Notary Public

Self-employed
02.2014 - 12.2019
  • Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
  • Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
  • Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
  • Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
  • Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.

Case Manager

Optima Tax Relief LLC
10.2017 - 09.2019
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Communicate with clients on tax debt resolution options base on tax attorney or tax professional advice. Base on clients decision case will be closing department.

Loan Processor

Latin Income Tax
01.2013 - 07.2017
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Education

High School Diploma -

Century High School
Santa Ana, CA

Skills

  • Customer Service
  • Strong Work Ethic
  • Problem-Solving
  • Adaptability

Timeline

Porter

Advanced Property Services
04.2022 - Current

Respite Care Provider

Roz Home Care
05.2021 - Current

Case Manager

Optima Tax Relief LLC
10.2017 - 09.2019

Notary Public

Self-employed
02.2014 - 12.2019

Loan Processor

Latin Income Tax
01.2013 - 07.2017

High School Diploma -

Century High School

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Yanira Duarte