Yanira Garcia
Grand Prairie,TX
Overview
6
6
years of professional experience
Work History
Police Officer
Dallas County Hospital District Police Department
Dallas, TX
10.2023 - 06.2024
- Enforced laws and regulations to maintain public safety within hospital premises.
- Conducted thorough investigations of incidents, ensuring accurate documentation and follow-up.
- Collaborated with healthcare staff to address security concerns and enhance patient safety measures.
- Responded promptly to emergencies, providing critical support during medical crises and security threats.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Telecommunications Police Operator
Dallas County Hospital District Police Department
Dallas, TX
06.2019 - 06.2024
- Monitored security systems to ensure safety and compliance across hospital facilities.
- Coordinated emergency response procedures with law enforcement and medical staff during critical incidents.
- Answer to all emergency and non-emergency calls.
- Led team efforts to develop strategies for managing high-risk situations effectively.
- Collaborated with healthcare professionals to address security concerns, ensuring patient safety and privacy.
- Provided on-the-job training to newly hired workers and team members.
- Assisted in training new operators on safety protocols and operational procedures.
Customer Service Representative
Dillard's Department Store
Dallas, TX
07.2018 - 06.2019
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer inquiries and complaints with a focus on ensuring satisfaction and loyalty.
- Streamlined order processing by utilizing CRM software to track customer interactions and feedback.
- Trained new team members on company policies, procedures, and best practices for service excellence.
Education
Associate - Criminal Justice
Dallas College
Dallas, TX12-2025
High School -
Moises E Molina High School
Dallas, TX12.2025
Skills
- Report writing
- Integrity and honesty
- Relationship building and management
- Active Listening
- Communication
- Critical Thinking
- Conflict Resolution
- Analytical
- Detail-Oriented
- Organized
- Adoptable
- Multitasking
- Time Management
- Interpersonal
Objective
Seeking a managerial role, in which I can contribute my expertise and talents to the company's overall success while excelling individually to further my career within this dynamic corporation.
References
Available upon request
Languages
Bilingual-Spanish
Timeline
Police Officer
Dallas County Hospital District Police Department
10.2023 - 06.2024
Telecommunications Police Operator
Dallas County Hospital District Police Department
06.2019 - 06.2024
Customer Service Representative
Dillard's Department Store
07.2018 - 06.2019
Associate - Criminal Justice
Dallas College
High School -
Moises E Molina High School
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