Yanira Martinez Pagan
Fort Lupton,CO
Summary
Dynamic Executive Supervisor with a proven track record at Hampton Inn By Hilton, excelling in customer service and team building. Achieved significant cost savings while enhancing operational efficiency and guest satisfaction. Skilled in decision-making and policy development, fostering a motivated workforce dedicated to exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Executive Supervisor
Hampton Inn By Hilton
09.2023 - 01.2026
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented process improvements to enhance efficiency and reduce guest wait times.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Managed inventory control systems to maintain optimal stock levels and minimize waste.
- Resolved guest complaints effectively, ensuring satisfaction and loyalty retention.
- Monitored performance metrics to identify areas for operational enhancements.
- Championed cost-saving initiatives, successfully reducing department expenses without compromising quality or service levels.
- Established strong relationships with clients through exceptional communication and problem-solving skills, leading to increased customer retention.
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints and exceeding client expectations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Housekeeping Room Attendant
Hampton By Hilton
02.2021 - 08.2023
- Maintained cleanliness and organization of guest rooms, ensuring adherence to hotel standards.
- Conducted thorough inspections of rooms post-cleaning to guarantee quality and consistency.
- Managed laundry services, including washing, folding, and delivering linens efficiently.
- Collaborated with team members to streamline cleaning processes and enhance operational efficiency.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Housekeeper
Home2 Suites by Hilton Hotel
11.2019 - 07.2021
- Managed daily cleaning operations, ensuring guest satisfaction through meticulous attention to detail.
- Trained and mentored new housekeeping staff on efficient cleaning techniques and hotel standards.
- Implemented inventory control measures for cleaning supplies, reducing waste and enhancing cost-efficiency.
- Conducted thorough inspections of guest rooms and public areas, maintaining high cleanliness standards consistently.
Supervisor
Olympic Food
02.2014 - 05.2018
- Trained team members on best practices and operational procedures to enhance efficiency.
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Monitored workflow processes, identifying areas for improvement and implementing solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
La Belle High School
LaBelle, FLSkills
- Customer service
- Attention to detail
- Decision-making
- Team building
- Staff discipline
- Employee motivation
- Policy and procedure development
Bilingual
I CAN READ AND WRITE IN SPANISH
Timeline
Executive Supervisor
Hampton Inn By Hilton
09.2023 - 01.2026
Housekeeping Room Attendant
Hampton By Hilton
02.2021 - 08.2023
Housekeeper
Home2 Suites by Hilton Hotel
11.2019 - 07.2021
Supervisor
Olympic Food
02.2014 - 05.2018
High School Diploma -
La Belle High School